Senior Manager, Operations Technology

Krispy Kreme•Charlotte, NC

35d

About The Position

Krispy Kreme's Senior Manager, Operations Technology will be crucial in continuing to build out our technology practice. This position will coordinate and support day-to-day development, testing and maintenance of the company's operational platforms. This includes solutions and services supporting our logistics, supply chain, manufacturing, demand & production planning, route management, and related functions. This is a hands-on leadership position which combines architecture, agile development, and a product mindset while also focusing on exceptional execution, business collaboration, and working with a team of multi-disciplined technologists.

Requirements

Four-year degree in information technology, computer science, MIS or other related field
8+ years' experience leading complex technology and architecture initiatives
4+ years' experience working with back-of-house systems, operations platforms and related technology solutions
Ability to think strategically and execute tactically
Proactively and effectively communicate cross-functionally
Demonstrated people leadership experience
Highly adaptable and willing to work through ambiguity, exhibit a growth mindset and consistently deliver technical and business outcomes

Nice To Haves

Experience in supporting retail, CPG and/or the QSR industry is preferred, but not required

Responsibilities

Provide technical direction and industry best practices for operational systems
Be a thought leader, solving business challenges through technology while aiming to reduce overall cost and accelerate speed to market
Collaborate closely with technology leaders in Infrastructure & Security, Corporate Functions & Data, as well as Shop/Retail Solutions to ensure alignment and seamless integration across the broader technology landscape
Daily teamwork with Operations, Logistics, Production Planning, and Manufacturing
Ownership of external vendor relationships required to provide operational solutions, platforms, and meet critical commercial needs
Build and maintain strong relationships with business partners and stakeholders to understand their needs and deliver solutions which support their objectives
Think and act like an owner of your technology portfolio
Be an advocate for optimization, assisting the team in capabilities prioritization, business results measurement (defining and delivering outcomes) while leveraging data driven decision making
Drive continuous improvement and innovation for back-of-house processes and technologies to enhance operational efficiency and effectiveness
Maintain high standards for predictable, consistent solution delivery
Provide ongoing analytical and technical support of current platforms and related integrations
Ensure the reliability, scalability, and security of all operational technology platforms
Proficient with both commercial & custom developed operations technology
Highly skilled at building enterprise APIs and high-availability architectures
Experience leading critical systems (including logistics platforms and product manufacturing/planning)
Familiarity with modern software development tools and cloud environments