Senior Manager, Operations- Rewards Program Strategy & Impact

Walmart•Bentonville, AR

1d•$90,000 - $180,000

About The Position

Drive strategy. Deliver impact. Shape the future of Walmart’s rewards program. As Senior Manager, Rewards Program Strategy & Impact, you will own the strategic direction and execution of a high-impact rewards program designed to improve driver experience, enhance customer experience, and strengthen the overall program value proposition. This role is for a senior manager who's a strategic thinker and a strong operator. You will help shape the mid-to-long term strategy, execute vision into measurable outcomes, and lead cross-functional implementation in partnership with Product, UX, Engineering, and Analytics. This role has meaningful scope, visibility, and influence, while remaining close to execution. What you'll do... About the team: The Driver Experience team focuses on enhancing the engagement of gig contractors through the Spark Driver App. Within this group, the Rewards pillar designs and executes impactful rewards programs that boost driver satisfaction and elevate customer experience. The team works collaboratively across functions to develop innovative solutions, lead strategic initiatives, and manage projects aligned with business objectives. By leveraging strong operational and analytical skills, the team drives improvements that strengthen the overall value proposition and support Walmart’s commitment to delivering exceptional service and operational excellence. What you'll do: Define and own the 2–5 year rewards program strategy, with clear focus on driver experience, customer experience, and broader value proposition. Identify opportunities to maximize long-term program impact through innovation, thoughtful design, and continuous optimization while measuring impact regularly and finding ways to maximize impact. Lead strategy execution by setting actionable roadmaps, milestones, and delivery plans in partnership with Product, UX, Engineering. Partner with stakeholders to ideate and launch new value propositions for the rewards program. Communicate strategy, progress, and results clearly to senior leadership and cross-functional partners through effective storytelling.

Requirements

Bachelor’s degree required; Master’s degree preferred (MBA, MS, or related field).
6+ years of experience in strategy, program management, product strategy, or related roles.
Demonstrated ability to define multi-year strategies and execute against complex, cross-functional initiatives.
Strong analytical skills with experience linking strategy to measurable business and customer outcomes.
Experience partnering closely with Product, UX, and Engineering teams.
Excellent communication and stakeholder management skills.
Proven ability to operate at a senior manager level: balancing strategic thinking with hands-on execution, navigating ambiguity, and delivering results at scale.
Strong executive storytelling of strategy and results.
Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
1 year’s supervisory experience.

Nice To Haves

Leadership of cross-functional task forces or projects
Masters, Masters: Operations Management
Project Management - Project Management Professional - Certification

Responsibilities

Define and own the 2–5 year rewards program strategy, with clear focus on driver experience, customer experience, and broader value proposition.
Identify opportunities to maximize long-term program impact through innovation, thoughtful design, and continuous optimization while measuring impact regularly and finding ways to maximize impact.
Lead strategy execution by setting actionable roadmaps, milestones, and delivery plans in partnership with Product, UX, Engineering.
Partner with stakeholders to ideate and launch new value propositions for the rewards program.
Communicate strategy, progress, and results clearly to senior leadership and cross-functional partners through effective storytelling.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
The amount you receive depends on your job classification and length of employment.
It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.
Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include : - Stock