(USA) Senior Manager, Operations - New Driver Experience

Walmart•Bentonville, AR

9d•$90,000 - $180,000

About The Position

About the team: The Driver Experience team focuses on enhancing the engagement of gig contractors through the Spark Driver App. The team works collaboratively across functions to develop innovative solutions, lead strategic initiatives, and manage projects aligned with business objectives. By leveraging strong operational and analytical skills, the team drives improvements that strengthen the overall value proposition and support Walmart’s commitment to delivering exceptional service and operational excellence. The Senior Manager, New Driver Experience will lead strategy, execution, and continuous improvement of the early driver lifecycle. This role leads the strategy and roadmap to drive engagement, accelerate activation, and improve retention. Partnering across Product, Analytics, and Operations, you will design scalable solutions that enhance onboarding and early experience. This role is critical to transforming the new driver journey into a data driven engine that strengthens supply, improves experience, and enables sustainable growth. What you'll do... Strategy & Roadmap: Define and execute a strategy to improve new driver activation, engagement, and retention Program Leadership: Lead cross functional programs to deliver onboarding and early lifecycle improvements Driver Lifecycle Optimization: Identify friction points and improve end to end driver journeys Experimentation & Continuous Improvement: Drive testing and experimentation to optimize driver experience and performance Data, Insights & Performance Management: Partner with Analytics and Data Science to generate insights and establish KPIs to track performance Cross Functional Partnership: Collaborate with Product, Technology, and Operations teams to deliver scalable solutions Business Case Development & Stakeholder Influence: Build business cases and influence leadership on strategic priorities What you'll bring... Bachelor’s degree and 6+ years of experience in program or project management, strategy consulting, investment banking, or similar project-focused strategic role. Demonstrated experience collaborating and influencing across multiple stakeholder groups. Exceptional presentation skills with strong experience building and leading executive presentations. Expert understanding of selecting the right metrics and KPIs to track and manage business goals. Proven ability to build partnerships, communicate, and collaborate effectively within an organization and work in a team setting. Experienced working with product and tech teams to design solutions to business problems and building business cases for program needs. End-to-end project management skills.

Requirements

Bachelor’s degree and 6+ years of experience in program or project management, strategy consulting, investment banking, or similar project-focused strategic role.
Demonstrated experience collaborating and influencing across multiple stakeholder groups.
Exceptional presentation skills with strong experience building and leading executive presentations.
Expert understanding of selecting the right metrics and KPIs to track and manage business goals.
Proven ability to build partnerships, communicate, and collaborate effectively within an organization and work in a team setting.
Experienced working with product and tech teams to design solutions to business problems and building business cases for program needs.
End-to-end project management skills.
Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
1 year’s supervisory experience.

Nice To Haves

Prior experience in the gig driver industry or similar marketplace-based platforms.
Prior experience in last mile delivery.
Prior experience with user activation or new user experience with an app-based product.
Leadership of cross-functional task forces or projects
Masters, Masters: Operations Management
Project Management - Project Management Professional - Certification

Responsibilities

Define and execute a strategy to improve new driver activation, engagement, and retention
Lead cross functional programs to deliver onboarding and early lifecycle improvements
Identify friction points and improve end to end driver journeys
Drive testing and experimentation to optimize driver experience and performance
Partner with Analytics and Data Science to generate insights and establish KPIs to track performance
Collaborate with Product, Technology, and Operations teams to deliver scalable solutions
Build business cases and influence leadership on strategic priorities

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
For information about PTO, see https://one.walmart.com/notices.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $90,000.00 - $180,000.00 Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include : - Stock