Senior Manager, Operations Internal Parcel (Last Mile Delivery)

Walmart • Bentonville, AR

90d • $90,000 - $180,000

About The Position

Want to be part of Walmart's last mile customer experience story? A Senior Manager at Last Mile Delivery is a critical leadership role that leverages natural curiosity and inventive problem-solving to anticipate and work on the biggest opportunities in the Last Mile space. The Last Mile team works on fulfilling customer demand for everything in the store to the comfort of their home. We want our customers to have every option available to shop for their needs: wherever, whenever, and however they want it. In the Strategic Programs team, you will be responsible for the design and rollout strategy for our high priority initiatives in the Unscheduled Delivery space with a focus on B2B clients. This is a high-visibility role, requiring attention to detail, strong stakeholder management, and a background in large program management. As the biggest player in the game, Walmart trusts our associates to innovate the future of shopping. If you are motivated by complex, purposeful challenges, a Senior Manager, Operations role at Walmart could be the fit you've been looking for.

Requirements

• 5+ years in business consulting, market research, corporate strategy, or competitive intelligence.
• 3-5 years' experience in operations, project management, or a related area.
• Experience in last-mile delivery, supply chain, e-commerce operations, or platform logistics.
• Proven track record of leading initiatives tied to growth, experience, or efficiency.
• Strong data-driven approach to problem-solving.
• Strategic thinking and execution to fuel growth and operational excellence.

Nice To Haves

• Skilled in using research tools and methodologies to guide strategy.
• Strong analytical and communication skills.
• Digital and technical savviness, including AI/ML.
• Ability to build models and tools to influence high-impact business strategies with measurable outcomes.
• Leadership of cross-functional task forces or projects.
• Masters, Masters: Operations Management.
• Project Management - Project Management Professional - Certification.

Responsibilities

• Lead competitive and market research efforts on industry trends and customer behavior to guide decision-making.
• Analyze data to generate business insights, improve reporting processes, shape strategy, and inform business use cases.
• Create presentations that translate data into actionable insights, connecting internal and external trends to build compelling narratives.
• Align cross-functional teams and drive operational efficiencies, working with planning and product teams to set delivery priorities.
• Oversee complex projects from initiation to completion to streamline fulfillment strategies and improve execution.
• Design and monitor metrics for delivery performance.
• Implement automation for insights and analytics.

Benefits

• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement.
• Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree