Senior Manager, Operations - Externalization, Last Mile Delivery

Walmart • Bentonville, AR

128d • $90,000 - $180,000

About The Position

Want to be part of Walmart's last mile customer experience story? The Senior Manager for Last Mile Delivery is a critical leadership role that leverages your natural curiosity and inventive problem-solving talents to anticipate and work on the biggest opportunities in Last Mile. As part of the Strategy Operations team, you will be responsible for Walmart last-mile externalization, which includes QSRs (Quick-Service Restaurants) and LocalFinds. This is a high priority and exposure role, requiring attention to detail, strong stakeholder management, and large program management background. The Last Mile team works on fulfilling customer demand for everything in the store to the comfort of their home. We want our customers to have every option available to shop for their needs: wherever, whenever, and however they want it. As the biggest player in the game, Walmart trusts our associates to innovate the future of shopping. If you are motivated by complex, purposeful challenges, a Senior Manager, Operations role at Walmart could be the fit you've been looking for.

Requirements

• Bachelor's degree in Business Administration, Engineering, Operations, or related field and 3 years' experience in operations, project management, or related area OR 5 years' experience in operations, project management, or related area
• 1 year's supervisory experience

Nice To Haves

• 3 - 6 years of experience in areas of operations management and/or business strategy at a fast-growing tech company/start-up or management consulting at a top-tier firm
• MBA or a similar master's degree from a top-tier university, Masters in Operations / Supply Chain / Analytics / Computer Science
• Leadership experience and technical/functional expertise in management consulting, corporate strategy, customer experience, operations management
• Experience driving large, complex, cross-functional processes; strategic planning experience preferred

Responsibilities

• Lead strategic customer experience projects - Incubate, launch, test and scale high impact strategic projects that enable a better customer experience and wins loyalty for the last mile business
• Improve operational efficiency - Anticipate, analyze, prioritize, and drive key problems and opportunities that impact customers and improve last mile experience
• Evaluate and strengthen Last Mile Strategy - Stay two steps ahead by equipping yourself with latest industry research and insights that enable you to build a broader strategy for Last Mile
• Build and manage relationships with key partners within Walmart that power the business forward

Benefits

• Health benefits include medical, vision and dental coverage
• Financial benefits include 401(k), stock purchase and company-paid life insurance
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• Live Better U education benefit program for full-time and part-time associates

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: General Merchandise Retailers
• Education Level: Bachelor's degree