Senior Manager, Operations, Ecosystem Health & Tech Governance – Platform Stability (Last Mile Delivery)

Walmart•Bentonville, AR

5d•$90,000 - $180,000

About The Position

Position Summary... The Platform Stability organization protects the integrity of Walmart’s first true ecosystem platform, Spark Driver—where customers, Walmart associates, and gig-drivers interact across interconnected systems, workflows, and data layers. This ecosystem is powerful—but vulnerable. Multiple engineering teams ship changes daily across dozens of microservices. When even one team makes a change without understanding downstream impacts, the results are immediate: Our ecosystem has recurring stability issues caused by backend and cross-system changes that were not fully understood before release. These uncoordinated updates can lead to unexpectant platform behavior and possible int Lo erruptions to core driver workflow. Many defects later discovered in production stemmed from these gaps in governance. The Platform Stability team exists to prevent this. We co-create governance, guardrails, early-warning systems, and cross-system accountability with our engineering and product partners that keep the platform healthy for all user groups. This new role—the Sr. Manager of Tech Governance & Platform Change Management—is a foundational hire to mature our approach to ecosystem risk, cross-system coordination, and engineering partnership What you'll do... Build and lead a cross-system tech governance framework for backend, API, and infrastructure changes, focusing on risk management and engineering trust. Implement early-warning systems for hidden changes and strengthen automated alerts for potential issues. Support backend simplification, API consolidation, and risk reduction initiatives. Ensure release readiness with clear runbooks, impact mapping, and monitoring plans; align with release and UAT teams. Drive shared stability KPIs, transparent reporting, and governance rituals that accelerate engineering velocity. Promote platform stability thinking and educate teams on risk, dependency management, and defect prevention.

Requirements

7–10+ years in technical program management, release/change management, or platform operations in complex environments.
Experience with backend/API/service-layer changes and DevOps/CI-CD workflows.
Strong leadership, communication, and cross-team collaboration skills.
Deep knowledge of change management, risk modeling, DORA metrics, and API governance.
Ability to translate technical risks into business impact and brief executive leaders.
Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area.
1 year’s supervisory experience.

Nice To Haves

Leadership of cross-functional task forces or projects
Masters, Masters: Operations Management
Project Management - Project Management Professional - Certification

Responsibilities

Build and lead a cross-system tech governance framework for backend, API, and infrastructure changes, focusing on risk management and engineering trust.
Implement early-warning systems for hidden changes and strengthen automated alerts for potential issues.
Support backend simplification, API consolidation, and risk reduction initiatives.
Ensure release readiness with clear runbooks, impact mapping, and monitoring plans; align with release and UAT teams.
Drive shared stability KPIs, transparent reporting, and governance rituals that accelerate engineering velocity.
Promote platform stability thinking and educate teams on risk, dependency management, and defect prevention.

Benefits

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental coverage.
Financial benefits include 401(k), stock purchase and company-paid life insurance.
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
The annual salary range for this position is $90,000.00 - $180,000.00
Additional compensation includes annual or quarterly performance bonuses.
Additional compensation for certain positions may also include : - Stock