Senior Manager Operations Center

Boeing • Seal Beach, CA

107d • $166,600 - $225,400 • Onsite

About The Position

The Boeing Commercial Airplanes, Customer Support organization is currently seeking a Senior Manager - Operations Center which is responsible for resolution of in-service issues and 24/7 support to our Commercial Airplane Customers, based in Seal Beach, California. This position offers a unique opportunity to lead fast-paced teams working complex technical challenges in support of safe operation and return to service. As a senior manager you will interact with Service Engineering teams, Field Service, Fleet Chief Offices, U.S. and International commercial customers / suppliers, and regulatory agencies. This position requires an individual with excellent communication and relationship-building skills, who can work on variable shifts.

Requirements

• Bachelor of Science degree from an accredited course of study in engineering, engineering technology (includes manufacturing engineering technology), chemistry, physics, mathematics, data science, or computer science.
• 2+ years of experience as a manager leading engineering teams.
• Ability to support operations and team in 24/7 environment.

Nice To Haves

• Master's or Doctorate of Science degree from an accredited program in engineering, computer science, mathematics, physics, or chemistry.
• Experience working with customers on technical and business issues.

Responsibilities

• Manages employees and first-level managers performing engineering and technical activities that provide 24/7 support for the Boeing Commercial Fleet.
• Lead the team through complex technical challenges, responsible for products and processes, quality, schedules and performance, and developing and motivating employees.
• Regularly interact with other Customer Support organizations including Field Service, Maintenance Engineering, Fleet Chief Office, Service Engineering, as well as Design Engineering, U.S. and International Commercial Customers / Suppliers, and Regulatory Agencies.
• Develops and implements integrated departmental plans, policies and procedures and provides input on departmental business and technical strategies, goals, objectives.
• Acquires resources for department activities, provides technical management of issue resolution, and leads process improvements.
• Cultivates relationships and partnerships with customers, peers, partners and team members.
• Development of Leaders (K-level Managers and Associate Technical Fellows).
• Demonstrates and models Boeing Values and Behaviors.
• Occasional travel up to 15% will be required to interface with domestic and global team members.

Benefits

• Health insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Paid and unpaid time away from work

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree