Senior Manager , Operations and Strategy ("Gerente Senior de Operaciones y Estrategia")

Azul Hospitality•San Diego, CA

1d•$120,000 - $140,000

About The Position

The Senior Manager, Operations & Strategy is responsible for leading cross-functional, corporate-level projects that support operational excellence across hospitality locations. This role partners directly with the CEO and corporate leadership to design, develop, and implement strategic and operational initiatives that enhance guest experience, improve efficiency, and support scalable growth. The ideal candidate possesses a solid understanding of hospitality operations and the ability to align corporate strategy with on-property execution, ensuring collaboration across departments and locations. A minimum of five years of hotel experience is preferred, with prior experience as a Front Office Manager or in a comparable leadership position. The candidate should also demonstrate a strong combination of operational knowledge, analytical skills, and the ability to communicate effectively at an executive level.

Requirements

Bachelor’s degree in Hospitality Management, Business, Operations, or a related field (or equivalent experience).
5+ years of experience in hospitality operations, project management, or corporate operations.
Experience managing cross-functional projects in a hospitality environment.
Experience working directly with executive leadership or ownership.
Strong understanding of hospitality workflows, guest experience, and property-level financials.
Excellent organizational, communication, and leadership skills.
Excellent analytical skills, with the ability to interpret financial and operational data
Exceptional presentation and communication skills (written and verbal)
Comfortable working in a fast-paced, executive-facing environment
Hospitality-focused operational mindset
Ability to balance corporate standards with on-property realities
Must be able to travel up to 20%
Must be able to speak, read, write, and understand the primary language used in the workplace.
Requires good communication skills, verbal, written and electronic.
Considerable knowledge of complex mathematical calculations and computer programs.
Must have excellent leadership capability and customer relations skills.
Must be detail oriented with outstanding organizational and communication skills.
Must possess intermediate computer skills.
Knowledge of computer programs, math skills as well as budgetary analysis capabilities required.
Ability to analyze, foresee user needs, and makes judgments to ensure proper tools are provided at property level.
Ability to effectively deal with internal and external customers some of whom will require high levels of patience, tact and diplomacy and collect accurate information to resolve conflicts.
Knowledgeable about basic function of Windows OS, MS Office, PMS, PBX, Key system and POS.
Self-driven and able to work independently
Exceptionally strong in issue resolution and proven analytical skills with a strong attention to detail
Ability to analyze, forecast data, and make judgments to ensure proper payroll and production control.
Ability to supervise large staff and accomplish goals on a timely basis.
Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their state and local analogues (where applicable): Title VII, ADEA, Equal Pay Act, Pregnancy Discrimination Act, FLSA, ADA, OSHA, FMLA, and NLRA.

Responsibilities

Strategic & Operational Project Leadership Lead the planning, development, and implementation of enterprise-wide hospitality initiatives (e.g., new property openings, operational rollouts, service standards, system implementations).
Translate CEO-led strategic priorities into executable project plans with clear timelines and outcomes.
Support company growth, brand consistency, and operational scalability.
Analyze hotel performance and identify opportunities related to service, efficiency, and profitability
Participate in select property visits and operational reviews (up to 20% travel)
Serve as the central liaison between corporate teams and on-property leadership.
Facilitate cross-departmental meetings, project updates, and alignment sessions.
Cross-Functional Corporate Collaboration Partner with Operations, Finance, Human Resources, Sales & Marketing and Facilities to drive aligned project execution.
Human Resources Projects Lead and support HR-related initiatives, including: Organizational structure reviews Staffing models and labor optimization Policy development and implementation Training and performance management support Act as a liaison between corporate leadership and property-level teams on HR matters
Sales & Client Support Support sales and client-facing initiatives in coordination with leadership Prepare materials and data to support new business pitches, renewals, and client reviews Participate in client meetings and presentations when needed
Financial & Performance Reporting Prepare hotel financial, operational, and performance documents for: Client visits Ownership meetings Internal strategy discussions Analyze KPIs including RevPAR, ADR, GOP, labor costs, and guest satisfaction metrics Translate financial and operational data into clear, executive-ready insights and presentations
Process Improvement & Standardization Identify opportunities to streamline hospitality operations and improve efficiency.
Drive standardization of processes while allowing flexibility for property-level needs.
Ensure SOPs, playbooks, and training materials are developed and implemented.
Support ongoing initiatives for continuous improvement, as well as leadership and operational best practices and standards.
Reporting & Executive Communication Prepare executive-level dashboards and develop high-quality presentation and reports Present complex information clearly and confidently to hotel owners, clients, and senior leadership Provide regular updates to the CEO and leadership team on progress, risks, and outcomes. Ensure accountability and transparency across stakeholders. Serve as a trusted thought partner to the CEO on strategic and operational matters