Senior Manager, Operational Strategy

RangeWater•Atlanta, GA

About The Position

The Senior Manager, Operational Strategy plays a critical role in strengthening the Property Management operating model. This role leads initiatives that improve scalability, streamline processes, and enhance the day-to-day experience of onsite teams and residents. The Senior Manager partners closely with Operations Leadership, Onsite Teams, Technology, Ancillary Services, Accounting, Marketing, and other stakeholders to identify opportunities, remove barriers, and implement solutions that drive consistency, efficiency, and operational excellence. This position serves as a key partner to senior leadership, translating organizational priorities into actionable workstreams, project plans, and measurable outcomes.

Requirements

Must possess a high school education; however, a BA/BS degree in Business, Accounting or related field preferred.
Employment history that demonstrates on-site property management experience preferred.
Customer service, leasing and fair housing knowledge required.
Proficiency in property management software (e.g., Yardi, Entrata) and Microsoft Office.
Strong understanding of Landlord/Tenant laws and regulations.
Experience in collections, delinquency and/or receivables management.
Excellent communication, organizational skills and detail-oriented with a focus on accuracy required.
Demonstrated proficiency in Internet, word processing, spreadsheet, presentation, computer and web-based training software, and database management programs in order to complete required reports and employment documents.
Current Valid Driver's License
Must be able to push, pull, lift, carry, or maneuver weights up to twenty (20) pounds independently and fifty (50) pounds with assistance.
The employee is frequently required to stand, walk, reach with hands and arms, climb, stoop, and squat. Intermittently required to sit and perform keyboard work.
Routine local travel may be required to run business-related errands including but not limited to meetings and training.
Non-local travel may be required for business-related responsibilities.
Exempt employees are expected to adhere to the standard workweek schedule and work any hours necessary to perform the duties of the job.
Must be able to perform the essential job functions unaccompanied.

Responsibilities

Build and maintain an operational strategy roadmap aligned with corporate objectives and Property Management priorities.
Translate leadership direction into structured plans, timelines, KPIs, and defined ownership.
Conduct enterprise-level reviews of PM processes to identify opportunities to scale, automate, or consolidate work.
Prioritize initiatives based on impact to onsite efficiency, resident satisfaction, and operational control.
Evaluate front-office and back-office workflows to reduce administrative burden on onsite teams.
Identify inefficient or high-friction processes and recommend streamlined, technology-enabled solutions.
Partner with Training and CX teams to ensure updated processes are intuitive, resident-focused, and easy to adopt.
Lead modernization initiatives that improve transparency, service delivery, and the resident experience.
Maintain, create, and revise property management policies and procedures as needed.
Serve as a connector between Property Management, IT, Accounting, Marketing, and other departments to ensure alignment on key initiatives.
Facilitate leadership discussions and decision-making sessions to remove obstacles and maintain momentum.
Build strong relationships across the organization to influence strategy, gather insights, and drive buy-in.
Lead planning, implementation, and optimization of enterprise initiatives impacting onsite teams (technology rollouts, operational programs, policy updates, revenue initiatives, etc.).
Establish project governance, documentation standards, and reporting templates to ensure consistent execution.
Track milestones, manage risks, and drive accountability across stakeholders
Develop scalable operating models that support portfolio growth without increasing onsite workload.
Leverage data, automation, and cross-department collaboration to eliminate manual processes.
Recommend system enhancements or integrations to reduce errors and improve visibility.
Ensure operational improvements directly support an enhanced leasing, maintenance, and resident-service experience.
Advocate for onsite teams by ensuring new initiatives are practical and reduce operational friction.
Use feedback and performance data to identify gaps affecting satisfaction or service timelines.
Drive initiatives that improve speed, quality, and predictability across the resident lifecycle.
Assist with affordable compliance/income verification programs at identified properties.
Develop clear communication for initiative rollouts and leadership updates.
Create SOPs, playbooks, and training materials to support adoption across operating roles.
Ensure teams understand the “why,” “how,” and “what’s changing” for each initiative.
Other duties as assigned.