Senior Manager - Operational Resilience

Visa•Austin, TX

1d•Hybrid

About The Position

As a Senior Consultant on Visa's Operational Resilience team, you will be responsible for overseeing the daily operations and upkeep of our Operational Resilience program activities. This includes providing second-line oversight of the program to monitor the efficacy and efficiency of program processes, while also aiding in the fulfillment and adherence to annual program objectives and requirements as needed.

Requirements

8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
8 or more years of work experience with a bachelor’s degree or at least 8 years of work experience with an Advanced Degree (e.g., Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD
Advanced working knowledge of office software (Word, Outlook, Excel, PowerPoint, SharePoint, and Project) and/or other report building tools with experience in data analytics and metrics reporting.
Highly driven, resourceful, and results oriented individual, allowing for limited oversight, with proven leadership in crisis management, business continuity, vendor resilience, and operational resilience methodology and best practice.
Advanced understanding of incident response and recovery processes. Working against solving significantly complex problems.
Knowledge of risk, regulatory, audit, and governance best practices.
Proven ability to have led multiple small-medium sized projects effectively in a fast-paced, deadline-driven environment with the potential for people management capability.
Ability to manage complex issues with limited direct managerial oversight.
A team player with excellent interpersonal skills and ability to mentor junior level employees.
Solid analytical, problem-solving, and critical thinking skills.
Excellent communication and collaboration skills with an aim to influence the situation to architect successful outcomes.

Nice To Haves

9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
10 or more years of work experience with a bachelor’s degree or 6-8 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
Experience with AI/ML Technology, Data Quality Management (DQM), Everbridge, Fusion, VEOCI, is desired.

Responsibilities

Create, maintain, and test business continuity plans (BCP) and business impact analyses (BIA) to ensure the organization is well-prepared.
Serve as a subject matter expert on business continuity lifecycle activities.
Identify opportunities for improvement based on feedback and collaborate cross-functionally to implement necessary enhancements.
Continuously track and manage operational processes to ensure smooth and efficient functioning.
Collaborate with regional and global stakeholders to provide oversight of crisis response and recovery operations, ensuring timely and effective event resolution.
Perform regular testing and validation of resilience measures to verify their effectiveness and readiness.
Organize and conduct regular training and awareness programs for staff to ensure they are informed and prepared regarding resilience practices.
Support the development and delivery of a robust testing and exercise program, across regional and global teams, as required.
Support vendor assessments to ensure third-party dependencies do not compromise the organization's resilience.
Support on-call responsibilities, when required.
Support initiatives related to overall program delivery, enhancements, and governance.