Senior Manager, Onsite Search

W.W. Grainger • Lake Forest, IL

283d • $120,400 - $200,700 • Hybrid

About The Position

The Senior Manager, Onsite Search leads the development and implementation of strategies that elevate both internal search optimization tools and the customer-facing search experience on Grainger.com. The role represents the needs of the Onsite Search team and our customers, working closely with technical teams to build Artificial Intelligence and Machine Learning powered tools and features that improve search performance. This is a hybrid role that can be based in Lake Forest or Chicago 3 days a week.

Requirements

• Bachelor's Degree or equivalent experience in business, data analytics, or a related field
• 7+ years experience in ecommerce, search optimization, or a related field
• 2+ years direct people management experience
• Experience with search technologies, algorithms, and tools
• Experience contributing to the development of search strategies, manage complex projects, and deliver results through collaboration
• Experience leveraging data to inform decisions and measure success
• Experience translating detailed technical information into actionable insights and influencing at all levels of the organization
• Experience with User Acceptance Testing methodology

Responsibilities

• Responsible for the development and implementation of search optimization strategies, while ensuring alignment with business goals and customer needs
• Responsible for establishing and ensuring the attainment of Key Performance Indicators (KPIs) for search performance metrics, including search-to-cart percentage, null percentage, search-related customer satisfaction, and other search result metrics
• Act as a key partner to product teams, engineering, UX, and data science managing complex projects to implement the tools and features necessary to achieve search strategy
• Oversee the analysis of search data and identify trends, customer pain points, and opportunities for enhancement
• Articulate and advocate the vision and progress of search strategies and goals to leadership, positioning the team as a strategic driver of business success
• Manage and mentor a dedicated team of Search Analysts, fostering a culture of innovation and accountability

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: Bachelor's degree