Senior Manager of People & Operations

Civitech•Austin, TX

3d•$112,000 - $142,600•Remote

About The Position

The Senior Manager of People and Operations is responsible for supporting People, HR, and operational work at a cross-functional level to ensure strength across all aspects of the business, including HR and People support tasks, operational project management, and employer and business compliance. This dual-scope role requires strong attention to detail and excellent tactical execution.

Requirements

5+ years of experience in Operations, People Operations, or HR support roles within a fast-paced or growing organization
Strong understanding of discretion and confidentiality, with demonstrated ability to handle sensitive employee and company information
Exceptional attention to detail, with a track record of delivering accurate, reliable work across complex processes
Excellent time management and prioritization skills; able to juggle competing demands, set realistic delivery expectations, and flag misalignment early
Comfortable operating in the ambiguity of startup environments, with the ability to bring structure, clarity, and follow-through to evolving processes
Clear, concise communicator across written and verbal channels, including asynchronous tools and documentation
Confident working independently while knowing when to escalate or seek alignment
Strong systems aptitude, with the ability to learn, manage, and maintain Operations and HR tools (e.g., Lever, Rippling, Asana, Slack, Google Workspace)
Trusted partner to cross-functional stakeholders, balancing responsiveness with sound judgment and consistency

Responsibilities

Manage incoming email inquiries from customers, vendors, candidates, and employees
Own the company virtual mailbox
Own the main company phone line
Process state-specific requirements and requests, supporting employer and business accounts as needed
Assist with employment verification requests, unemployment insurance (UI) claims, and other employee-related requests from external sources
Project-manage the hiring process, serving as the main point of contact for candidates and the hiring team, including logistics, job postings, and communications
Maintain and improve hiring workflows and documentation to ensure a consistent and positive candidate experience
Track hiring progress and metrics (e.g., time to hire, pipeline status) and flag risks or delays
Ensure compliance with internal hiring standards and state-specific requirements
Project-manage new-hire onboarding tasks, ensuring appropriate owners are assigned and held accountable
Own the new-hire onboarding experience, including sending offer letters, managing systems access and data entry, and scheduling and/or leading training sessions
Project-manage team member offboarding processes to ensure a smooth transition and proper close-out
Develop, refine, and support enforcement of company-wide policies in partnership with leadership
Serve as the day-to-day owner and primary stakeholder for vendors across HR, IT, and Finance
Track and manage company tech stack details
Project-manage large-scale, company-wide initiatives, such as internship programs or the annual in-person company retreat, in partnership with the Chief of Staff
Serve as the operational owner for People and Operations workflows, ensuring accuracy, timeliness, and consistency across processes
Maintain process documentation and standard operating procedures for core People and Operations workflows
Serve as the primary operational point of contact for employee benefits questions and escalations
Support benefits renewals and open enrollment processes by coordinating vendors, timelines, and communications
Serve as a trusted operational partner to leadership, balancing independent execution with timely escalation