Senior Manager of Operations - Billing Readiness

NWN Carousel • Exeter, CA

16d • Remote

About The Position

NWN is the leading AI-powered technology solutions provider for North America's most innovative public and private organizations. For more than 30 years, NWN has helped over 5,000 CIOs deliver technology modernization programs with its Intelligent Workplace, Customer Experience (CX), Managed Devices, Cybersecurity and Public Safety, Connectivity, and Intelligent Cloud solutions. The company's proprietary Experience Management Platform ensures seamless service delivery, real-time observability and improved efficiency for its clients' most demanding technology needs. NWN is a high-performance, high-integrity team of 1,000+ experts committed to a customer-obsessed culture, earning a 75 Customer Net Promoter Score. The company has been recognized with hundreds of industry awards and is proud to be a 'Best Place to Work' with an 86 Employee Net Promoter Score. For more information, visit: NWN.ai.
Own the pre-invoice preparation of customer orders, ensuring they are complete, compliant, and ready for first-pass invoicing. This role plays a critical part in improving billing accuracy, accelerating cash flow, and reducing manual effort through process improvement, automation, and AI-enabled solutions. This role manages two stages of the Opportunity to Cash (OTC) Lifecycle—Billing Readiness (pre-fulfillment quality controls) and Billing Operations (post-delivery preparation)—and works cross-functionally with Sales Operations, Finance, IT, and Product teams to enable straight-through processing and scalable growth. This role does not generate invoices or post revenue; it ensures everything is ready so invoicing happens cleanly and efficiently.

Requirements

• Bachelor’s Degree in Arts/Sciences (BA/BS) Business Administration or related field, or equivalent work experience.
• 7-9 years Experience in a billing operations, order-to-cash, revenue operations, or similar role.
• MS Office (Excel, Word, Power Point)
• Database management platforms.
• Strategic Planning
• Communication and presentation skills.
• Negotiation and collaboration with vendors.
• Efficiency Optimization

Nice To Haves

• 4-6 years Managing a team of experienced professionals.

Responsibilities

• Develop and implement scalable business processes and customer service standards to deliver efficient order processing.
• Implement vendor strategies, policies, and processes to enhance efficiency.
• Own billing readiness standards and ensure orders meet requirements before fulfillment.
• Partner with stakeholders to implement automation and AI that reduce manual review and improve data quality.
• Manage post-delivery order preparation to enable accurate, first-pass invoicing.
• Define and improve straight-through processing (STP) eligibility across transaction types.
• Manage and develop a team of billing readiness and billing operations analysts.
• Track and report key operational and efficiency metrics.

Benefits

• At NWN, we provide a comprehensive benefits package to support your well-being in and out of work. This includes medical, dental, and vision plans, Health Savings Account (HSA) and Flexible Spending Accounts (FSAs), income protection through disability and life insurance, and a 401(k) with company match. Enjoy unlimited PTO, paid company holidays, hybrid/remote work, paid bonding leave for eligible employees, employee discounts, and access to our Employee Assistance Program (EAP). Additional offerings include accident, critical illness, long-term care, and hospital indemnity coverages, legal and identity theft protection, pet insurance, supplemental life insurances, referral bonuses, charitable donation matching, and allowances for eligible roles. Join a team that values the health and wellbeing of all our employees!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior