Trillium Health Resources is a Tailored Plan and Managed Care Organization (MCO) serving 46 counties across North Carolina. We manage services for individuals with serious mental health needs, substance use disorders, traumatic brain injuries, and intellectual/development (IDD) disabilities. Our mission is to help individuals and families build strong foundations for healthy, fulfilling lives. Trillium Health Resources has a career opening for a Senior Manager of Member Services to join our team! The Senior Manager of Member Services is responsible for the daily supervision and management of the Member and Recipient Service line through direct contact, observation and monitoring to ensure that calls are handled appropriately using the appropriate job aids, decision support tools to ensure that callers/individuals receive the right information and are connected to the appropriate service and/or resources. The Senior Manager of Member Services will provide administrative and operational oversight to the Member and Recipient Service Line (MRSL) Supervisors and frontline staff. This position will work collaboratively with all Call Center Management to address needs of the department and may oversee the day-to-day functions of the entire Call Center and other service lines in the absence of other Call Center Management.