Senior Manager of Medical Practice

Owensboro Health•Owensboro, KY

About The Position

Directs clinics' activities and resources to ensure alignment with organizational goals. As a Manager at Owensboro Health, you lead daily operations and team performance within your assigned unit or department. You champion our Safety Culture and foster continuous improvement and Target Zero performance. You are responsible for implementing policies, managing workflows, and supporting staff development. You play a critical role in advancing patient safety, reducing harm, achieving departmental goals and promoting a just culture through hands-on leadership and proactive problem-solving.

Requirements

A minimum of 6 years' relevant experience required
Bachelor's degree or higher in Business Administration, Healthcare Administration, or a related field as determined by the organization required upon hire
A combination of education, training and experience may be considered in lieu of degree.
BLS - Certified as a Basic Life Support Healthcare Provider required within 90 days of employment in this position

Responsibilities

Responsible for oversight of clinics operations including work activities and schedules.
Collaborates and participates in provider recruitment and retention.
Ensures provisions of safe, high-quality patient care by the staff.
Ensures that office space, supplies, equipment, and assistance are provided and maintained appropriately for medical staff and patient care.
Ensures all business functions are operative and all processes are effectively and efficiently in place.
Reviews processes and makes recommendations for improvement.
Develops and implements goals, plans, and standards for clinic/program operations consistent with the clinical, administrative, legal, and ethical requirements/objectives of the organization.
Operates within the context of an established budget.
Makes recommendations for annual budget and maximizes opportunities to meet and exceed budget guidelines.
Collaborates with system team members with evaluation and implementation of new projects and strategies aligning with organizational and strategic initiatives.
Travels to clinics to evaluate and assist with operations.
Maintains and negotiates clinics expenses and provides billing oversight.
Facilitates/participates in monthly clinic management meetings.
Builds relationships and communicates effectively with all levels of team members.
Manages and evaluates clinics' operations, including patient care delivery, information technologies, service level determination, and complaint management, to achieve performance and quality control objectives.
Establishes strategic plans for fiscal and operational outcomes.
Understands Medicare and Medicaid regulations and other compliance and regulatory issues in outpatient clinic and lab billing.
Collaborates with system entities and providers related to program marketing, referral management, and growth of practices and programs.
Performance Management - Accountable for the performance and results of the team applying knowledge of key business drivers and the factors that maximize departmental performance.
Team Building and Development – Builds and fosters a positive team culture, identifying individual strengths and providing opportunities for growth. Develops departmental plans, to address department and organizational priorities.
Resource Management – Effectively allocates resources, manages budgets, and optimizes team productivity.
Decision Making - Identifies and solves complex, operational and organizational problems leveraging the appropriate resources within or outside the department.
Communication – Clearly communicates goals, expectations, and updates the team using active listening and promoting open communication channels.
Conflict Resolution - Identifies and addresses conflicts within the team, facilitating constructive dialogue, and finding solutions to disagreements.
Change Management - Leads and adapts to organizational changes, communicating effectively during transitions, and engages the team in the process.
Leadership Development – Actively engages in the Leadership Development Program by enrolling in the program within the first 6 months of employment and completing the program within the first 2 years of employment.
Workforce Safety Statement - Prioritizes the physical and psychological safety of the workforce as a foundational element of high-reliability care. Ensure goals are established with effective monitoring and reporting to improve workforce safety and wellbeing. Promotes safe staffing, supports resilience, and ensures that every team member has the tools, training, and environment needed to perform at their best.