Senior Manager of Information Services
About The Position
HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy! HappyCo is seeking a Senior Manager of Information Services to centralize and optimize the management of our SaaS systems and software tools, link data and workflows across departments and systems, and be a catalyst for driving towards AI and automation across the business. As a remote-first company, we rely on a diverse ecosystem of enterprise software to enable collaboration, productivity, and business operations across our distributed teams. This newly created role will consolidate oversight of systems that have historically been managed by various department heads, bringing strategic coordination, governance, and optimization to our technology stack. Reporting to the Senior Director, Business Transformation and Operations, you will be responsible for managing our portfolio of SaaS applications, ensuring proper provisioning, security, integration, and cost management. You will work cross-functionally with Leadership, department heads, Finance, and People teams to align our systems with business needs and drive adoption of best practices.
Requirements
- 6-8 years of experience in IT operations, SaaS management, or related roles
- Proven track record managing enterprise SaaS applications and vendor relationships
- Strong understanding of SaaS licensing models, security, and compliance requirements
- Experience leveraging AI tools to enhance operational efficiency
- Experience working in or supporting remote-first organizations
- Excellent project management and organizational skills
- Strong communication and stakeholder management abilities
- Analytical mindset with experience in cost optimization and ROI analysis
Nice To Haves
- Experience with and Admin certification for common business systems (e.g., Jira, Notion, Slack, Google Workspace, Salesforce, Gainsight)
- Familiarity with integration platforms and automation tools (e.g., Zapier, Make, N8N)
- Knowledge of information security frameworks and compliance standards
- Background in change management and user adoption strategies
Responsibilities
- Own the end-to-end lifecycle management of HappyCo's SaaS systems and software tools
- Leveraging HappyCoâs existing Torii solution, update and maintain inventory of all systems, including ownership, licensing, renewals, usage, and integration dependencies
- Evaluate ROI of existing systems, and recommend new systems or consolidation opportunities to improve efficiency and reduce redundancy
- Partner with department heads to understand business needs and ensure systems align with operational requirements
- Partner with Security resources to establish and enforce governance policies for system access, user provisioning, and de-provisioning
- Coordinate with People Team on onboarding and off-boarding processes for hardware and any software not auto-provisioned, to ensure timely access management
- In partnership with Security resources, implement security best practices and compliance requirements across all managed systems
- Serve as the escalation point for access requests and system-related issues
- Manage vendor relationships and serve as primary contact for SaaS providers
- Negotiate contracts, renewals, and pricing with vendors in partnership with Finance and the department leaders who are primary users of each tool
- Optimize license allocation and costs by monitoring usage patterns and rightsizing subscriptions
- Track and manage software budgets across departments
- Identify opportunities to improve workflows through better system integration and automation
- Work with technical teams to implement integrations between systems where beneficial
- Drive adoption of systems and features to maximize ROI
- Develop and maintain documentation, training materials, and support resources in Notion
- Develop a strategic roadmap for HappyCo's information services and SaaS ecosystem
- Stay informed of industry trends and emerging technologies relevant to remote-first operations
- Champion the adoption of emerging AI technologies to improve user experience, streamline processes, and drive innovation across HappyCo's technology ecosystem
- Leverage AI and automation tools to enhance system management and operational efficiency
- Partner with leadership to align technology investments with business objectives
Benefits
- Work from anywhere supported by a flexible company culture
- Opportunity to work for one of the fastest growing technology companies in the PropTech industry
- Unlimited vacation time
- Generous paid parental leave
- Competitive and equitable pay, including stock options
- Monthly stipends to support Wellness and Home Office expenses
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
Number of Employees
101-250 employees
