Senior Manager of Human Resources

AAA Washington•Bellevue, WA

8d•$120,666 - $144,840•Hybrid

About The Position

At AAA Washington we equip our members with trusted service and expertise to confidently travel through life. We are committed to serving our members with integrity, innovation, and care. Our people are at the heart of our success, and we strive to create a workplace where individuals feel supported, valued, and empowered to do their best work. We encourage applicants from all backgrounds, experiences, and abilities to apply. The Senior HR Manager is responsible for leading, developing, and implementing effective HR practices, designs and builds strategic HR programs, and oversees comprehensive project planning initiatives. This role helps strengthen the foundational processes of the HR team to support organizational success. This role supports the Human Resources team by delivering high-quality service, operational excellence, and consistent results aligned with organizational goals. This position is ideal for someone who thrives in a constantly evolving, collaborative environment and takes ownership of outcomes.

Requirements

Bachelor’s degree (BA) in business, human resources, or related field or equivalent experience
6+ years’ experience in Human Resources management in all functional areas including employee relations, performance management, retention, talent acquisition, compensation and benefits, and analytics.
5+ years’ experience in leadership or management role
Strong verbal and written communication skills
High attention to detail and accuracy
Comprehensive understanding of HR principles, practices, and employment laws.
Ability to build HR practices through identification and discovery
Ability to establish, nurture, and optimize key internal and external partnerships and influence organizational change.
Working knowledge of HRIS

Nice To Haves

Masters’ Degree
SHRM certification preferred

Responsibilities

Provide leadership and direction to HR by designing workflows, developing policies, and ensuring the foundational framework is compliant in all functional areas so that the HR function supports business needs and fosters a positive employee experience.
Ensure HR policies, procedures, and practices are legally compliant, consistently applied, and effectively communicated in order to foster a transparent, fair, and legally sound workplace environment that builds trust and reduces liability.
Manage total compensation, job design, and benefit programs, ensuring alignment with business goals, employee needs, and compliance requirements in order to attract and retain top talent.
Oversee employee relations activities and creates, updates, and enforces HR policies and procedures that comply with all applicable laws and regulations to maintain positive employee relations and ensure a respectful, compliant workplace culture.
Serve as a point of contact for employees and vendors.
Respond to inquiries professionally and resolve issues with accountability and empathy
Escalate complex issues appropriately while maintaining ownership
Follow established processes while identifying opportunities for improvement
Maintain accurate documentation and records
Partner with team members and leaders to support department goals
Contribute to key performance metrics, service levels, and operational plans
Demonstrate behaviors aligned with AAA Washingon’s vision, mission, and values
Foster a respectful, collaborative, and inclusive work environment
Consistent delivery of accurate, high-quality work
Positive feedback from customers and internal partners
Strong performance against KPIs and service expectations
Effective collaboration and communication
Demonstrated reliability, accountability, and professionalism