Senior Manager of Ecommerce Development & Operations

Floor & Decor • Atlanta, GA

2d

About The Position

The Senior Manager of Ecommerce Development & Operations is responsible for ensuring the stability, performance, and continuous improvement of Floor & Decor’s digital platform. This role oversees site operations, release management, and cross-functional delivery to enable an exceptional customer experience and drive sustained ecommerce revenue growth. The position leads internal teams and external partners to optimize platform functionality, strengthen operational excellence, and support the end-to-end digital customer journey.

Requirements

• 5+ years in program or large-scale project management
• 5+ years managing technical operations within an ecommerce, IT, or technical organization
• 5+ years of software development or product delivery experience in an Agile environment
• 3+ years of people management experience
• 3+ years annual planning including estimating and prioritizing work
• Proven ability to make data-driven decisions to resolve operational issues

Nice To Haves

• Experience managing multiple complex projects in a fast-paced environment
• Proficiency with Jira Core, Jira Service Desk, and OpsGenie
• Strong leadership, organization, and communication skills
• Certified Scrum Master (CSM), Project Management Professional (PMP) or similar certification(s) a plus
• Familiarity with ecommerce technologies such as Salesforce, Dynamic Yield, Amplience, Algolia, and Noibu
• Familiarity with Content Delivery Networks (CDNs) such as Cloudflare
• Demonstrated success managing vendors, contractors, and third-party partners

Responsibilities

• Ecommerce Delivery & Operations: Lead planning and execution for ecommerce projects, managing site operations, Scrum processes, releases, and testing.
• Project Oversight: Develop and manage delivery plans, set milestones, and ensure successful completion of product development, QA, and release management activities.
• Incident Management: Triage production defects, oversee root cause analyses, and communicate business and customer impacts.
• Cross-Functional Collaboration: Partner with product management, IT, QA, development, operations, and third-party vendors to deliver high-quality digital experiences.
• Team Leadership: Manage and develop a cross-functional team spanning development, QA, and operations. Foster a culture of accountability, innovation, and continuous improvement.
• Vendor Management: Oversee relationships and contracts with ecommerce third parties and technology partners.
• Performance Monitoring: Ensure site performance, stability, and user experience meet business and customer expectations.
• Governance & Reporting: Manage change requests, provide regular project status updates, and ensure effective communication across stakeholders.

Benefits

• Bonus opportunities & career advancement opportunities at every level
• Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
• Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
• Work-life balance, including: Paid vacation and sick time for eligible associates
• Paid holidays plus a personal holiday
• Paid Volunteer Time Off that starts on Day 1
• Equal Employment Opportunity Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees