Senior Manager of Delivery

City of Boston-posted 2 months ago

Full-time

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The Department of Innovation and Technology (DoIT) is leading the digital transformation of government in the City of Boston. Partnering with every City department, we implement technology solutions that modernize government processes, create world-class experiences for our constituents, and develop tools and practices to create a data-driven approach to City operations. DoIT’s work spans programs that include Infrastructure, Enterprise Applications, Digital Engagement and Services, Data and Analytics, Cyber Security, Emerging Technology, Operations, and Broadband, Cable, and Digital Equity. DoIT is looking for an experienced Senior Manager of Delivery to provide thought leadership and operational enablement for project and product delivery across DoIT. This role will focus on driving alignment across programs and ensuring effective collaboration to achieve high-impact results that consistently center value for Bostonians. As the Senior Manager of Delivery, you’ll play a pivotal role in shaping how DoIT delivers value to its partners and the City. This position offers a unique opportunity to empower teams, design and drive streamlined processes, and foster a culture of proactive planning and continuous improvement. You’ll lead the department’s efforts to manage a dynamic portfolio of projects, connect teams through shared practices, and promote Agile methodologies that enable DoIT to meet the City’s evolving needs.

Coordinate the department’s project portfolio by setting and maintaining standards across diverse teams.
Develop and maintain a comprehensive, coordinated view of the department’s project portfolio to provide visibility into scoped engagements, dependencies, and alignment with strategic organizational priorities.
Design, implement, and curate shared standards, processes, and systems for delivery, including project scoping, planning, communications, risk management, and budgeting.
Establish and track delivery metrics and reporting mechanisms to provide actionable insights into project status and portfolio performance.
Collaborate with department leadership to support a comprehensive delivery strategy that advances Boston’s technology and innovation goals.
Co-create solutions that complement each team’s goals and strengths using delivery frameworks and technology tools.
Translate team delivery needs into digital solutions using project and product management SaaS applications.
Develop and maintain best practice templates, playbooks, and resources for project delivery.
Advise and coach teams on translating Agile concepts into product delivery artifacts.
Facilitate learning opportunities by organizing peer learning sessions, retrospectives, or knowledge-sharing forums.
Guide high-priority projects and cross-functional initiatives by advising on project management best practices.
Manage a team of special project managers for time-sensitive and collaborative projects.
Coordinate project managers across the department and in other technology organizations.
Delegate tasks and responsibilities to team members, ensuring projects are completed efficiently and on schedule.
Act as a liaison between the team and senior leadership, communicating goals, expectations, and updates.
Create and review project management artifacts for high-priority projects and cross-functional initiatives.
Collaborate with service owners and Business Relationship Managers (BRMs) to identify, prioritize, and mitigate delivery risks and issues.
Design and lead delivery review sessions across DoIT divisions to ensure alignment and track measurable progress.
Provide short-term consulting to critical or high-risk projects.
Partner with DoIT’s Finance team to monitor and report on capital project budgets.

At least five (5) years of work as a project manager or delivery lead, preferably in government, education, or technology.
A Bachelor's degree in Information Technology, Business Administration, Public Administration, or a related field may substitute for two (2) years of experience.
Proven track record in developing and implementing delivery plans that align with organizational goals.
Demonstrated expertise in leveraging project management platforms and Agile software tools.
Proven ability to navigate the unique challenges of government IT or similarly complex environments.
Excellent written and verbal communication skills.
Demonstrated ability to take ownership in ambiguous situations and drive outcomes.
Effectively builds trust and alignment among diverse organization stakeholders.

Certifications in project and/or product management (e.g., PMP, PMI-ACP, CSM, CSPO, SAFe POPM).
Experience implementing or advancing Agile practices within an organization.

BOSTON RESIDENCY REQUIRED. You must live within Boston city limits at the start of your employment.

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