Senior Manager of Community Strategy

Colorado Access•Denver, CO

3d•Hybrid

About The Position

The vision of Colorado Access is to have healthy communities transformed by the care that people want at a cost we can all afford. Our mission is to partner with communities and empower people through access to quality, affordable care. Why should you consider a career with Colorado Access? We are a Colorado-based company, working to improve the health of our state. We care for individuals, families, and children who receive health care under Child Health Plan Plus (CHP+) and Health First Colorado (Colorado's Medicaid Program). Our focus is driving improvements in quality, member experience, outcomes, and cost. We are a mission-driven organization whose foundation is built by our vision, supported by our values and pillared by diversity, equity and inclusion. Find work/life balance: We offer PTO, floating holidays, nine company paid holidays, a hybrid work environment, an Employee Assistance Program and a 401K. Be a part of something bigger and make an impact: We serve the underserved and most vulnerable populations in our community through access to quality and affordable health care. No matter what you do for Colorado Access, you are impacting our community and making a difference. Sharpen your skills, learn, and grow: We support your continued development through tuition reimbursement, leadership training, promotion opportunities, performance evaluations, employee recognition, and a language pay stipend. We are looking for a SENIOR MANAGER OF COMMUNITY STRATEGY who can help shape our vision and support our mission. Here is what the position will look like.

Requirements

Bachelor’s degree in public health, nonprofit management is preferred; or an equivalent combination of education and experience.
Minimum of five years of progressively responsible experience in Medicaid/public services enrollment/Marketplace, community engagement, public health, social services, or a related field.
Deep knowledge of Medicaid eligibility rules, redetermination processes, and community health principles.
Strong interpersonal skills to effectively communicate with diverse populations and explain complex paperwork.
Ability to work with CRM systems, and data analytics tools.
Ability to manage high-volume, time-sensitive tasks and deadlines.
Understanding of health insurance products, regulatory compliance (e.g., HIPAA), and renewal processes.
Strong data analysis, communication, relationship building, and project management skills.
Demonstrates support for the company’s mission, vision and values.
Position requires excellent written and verbal communication skills.
Must be proficient in Microsoft office applications (Word, Excel, PowerPoint, Outlook, SharePoint) with ability to work with a variety of project management tools.
May be required to manage multiple priorities and projects with tight deadlines.
A valid driver's license and proof of current auto insurance will be required for any position requiring driving.

Nice To Haves

Prior supervisory experience is preferred.

Responsibilities

Analyze internal eligibility/churn data, local and state data to coordinate with other COA leaders in a unified intervention strategy internally and with select community and state partners.
Connects individuals to appropriate certified enrollment resources when needed
Coordinate with Marketing/Communications and Member Experience to develop and execute targeted outreach campaigns using COA’s community-based organization (CBO) network —including SMS, mail, and community-based events—to guide members through the Medicaid-to-Marketplace transition and ensure no gaps in healthcare coverage.
Develop and manage the annual community events and sponsorship budget, overseeing procurement, forecasting, and reporting to leadership.
Collaborate with Marketing/Communications and Member Experience to create community-driven outreach strategies and storytelling that reflect impact and elevate partner visibility.
Foster strategic relationships with culturally representative partners and social service agencies to improve resource navigation for Health First Colorado members.
Participate in advisory councils, coalitions, and workgroups to stay informed and align initiatives with local needs and trends.
Maintain and enhance internal systems (Salesforce, SharePoint, Smartsheet, Google/Microsoft Forms) to streamline event planning, coordination, and data tracking.
Develop standardized toolkits, templates, and evaluation processes to support consistent and effective community engagement practices. In addition, work with analytics staff members to ensure outcomes are measurable and tailored for dashboard reporting.
Contributes significantly to the design and development of comprehensive, organizational strategies in the areas of community financial and relationship investment.
Supports member retention strategies across CHP+, Medicaid, and the Marketplace products. Marketplace-related retention efforts will be developed in coordination with the Marketplace team and Compliance to ensure adherence to CMS marketing and broker requirements.

Benefits

PTO
floating holidays
nine company paid holidays
a hybrid work environment
an Employee Assistance Program
401K
Medical, dental, vision insurance that starts the first day of the month following start date.
Supplemental insurance such as critical illness and accidental injury.
Health care and dependent care flexible spending account options.
Employer-paid basic life insurance and AD&D (employee, spouse and dependent).
Short-term and long-term disability coverage.
Voluntary life insurance (employee, spouse, dependent).
Paid time off
Retirement plan
Tuition reimbursement (based on eligibility).
Annual bonus program (based on eligibility, requirements and performance).