Senior Manager of Clinical Services

Chinese American Service League•Chinatown - Chicago, IL

1d•$90,000 - $100,000•Hybrid

About The Position

Are you ready to lead clinical teams that transform the lives of individuals and families? Join CASL as our Senior Manager of Clinical Services, where your expertise will strengthen trauma-informed care and expand vital behavioral health and brain health support in the community. The Senior Manager of Clinical Services’ mission is to support and guide a dedicated team of diverse clinicians/therapists delivering trauma-informed, community-based services to clients of all ages and their families. Founded in 1978, CASL is the largest and most comprehensive community-based organization in the Midwest, with deep roots in serving Asian Americans and a commitment to welcoming all. With over 45 years of experience, CASL supports individuals and families across four essential areas: health, human services, education, and advocacy. From early learning and senior care to legal assistance, housing support, and citizenship services, CASL helps thousands of Chicago-area residents build healthy, stable, and empowered lives. As a Senior Manager of Clinical Services, you will deliver clinical supervision, support individual staff development in alignment with agency’s growth, and provide administrative clinic to ensure high-quality service delivery across the Behavioral Health Program and Brain Health Program. This leadership role will maintain a small caseload to stay connected to the heart of the work, model and demonstrate evidence-based and evidence-informed practices of care and services to clients and families. This role is based in Chinatown, Chicago, with a standard Monday–Friday schedule.

Requirements

Licensed Clinical Professional Counselor (LCPC), Clinical Psychologist, or a Licensed Clinical Social Worker (LCSW) possessing a master's, with a valid license to practice in the state of Illinois is required.
A minimum of 5 years of documented clinical work experience in community mental health field and a minimum of 3 years of program management required.
A minimum of 2 years of experience in clinical supervision and staff/intern supervision required.
Proficiency in English required, with second language proficiency such as Chinese (Mandarin and/or Cantonese) or Spanish a plus.
Knowledge and access to a diverse range of diagnostic tools and therapy materials, ensuring high-quality, evidence-based care
Experience managing clinical pathways, caseloads, and other administrative day to day activities (e.g., scheduling assistance)
Strong knowledge of Rule 132 and Rule 140, which cover the Illinois state regulations on governing behavioral health
Experience with Medicaid documentation, IM+CANS, and EHR systems
Willingness and ability to see clients across behavioral health programs including, but not limited to the following: Substance abuse, intellectual developmental disabilities, Alzheimer’s and Related Dementias, and moderate to severe mental health disorders.
Knowledge and experience with managed care organizations (e.g., prior authorization, billing, auditing)
Knowledge and ability to refer and to connect clients to outside community resources and providers, program collaboration, and behavioral health program growth
Needs to be able to adapt to an ever-changing healthcare landscape and be agile
Solution focused, collaborative, and synergistic team player within the department and within CASL overall
Accessibility to personal vehicle to accommodate home visits, outreach events, and other conferences that arise
Ability to deliver services in the home or other community-based settings
Must be able to sit, stand, and walk for extended periods, with occasional lifting or moving of objects weighing up to 20 pounds.
Work is performed between the normal business hours of 8:00 am to 6:00 pm, Monday through Friday, with one Saturday per month
In-person with limited hybrid flexibility (1–2 days remote/week, as approved)
Must be flexible and available to work after regular business hours when necessary (e.g., weekend and evening periods)

Nice To Haves

Basic understanding of Salesforce or similar data management systems is a plus.
Proficiency in using Microsoft 365 applications is preferred.

Responsibilities

Clinical Supervision and Staff Development (30%): Provide weekly clinical and administrative supervision to direct reports (Behavioral Health Program Coordinator and Brain Health and Caregiving Program Manager) and school interns if appropriate Provide bi-weekly or monthly group supervision to 5-8 clinicians / interns to facilitate group learning and reflection Offer timely feedback, coaching, and reflective support to strengthen clinical outcomes of the cases, in addition to the regular supervision meetings Support and hold accountable an interdepartmental team to ensure compliance with the Client Advocacy Unit Model, meeting the needs of clients enrolled in the Brain Health Program and Behavioral Health Program. Ensure that all services are delivered in a culturally competent and person-centered manner. Proactively aid in recruiting, onboarding, and continuously developing staff members to ensure the department maintains a high standard of clinical and cultural competence. Conduct performance review and stay interviews to support the staff members’ individualized professional growth plans in alignment of the department/agency strategic growth plan. Evaluate, assign cases and assist in creating schedules for staff members in a timely manner to hit the threshold of all referrals are connected within 14 business days Do departmental/agency training analysis, plan and organize training for departmental and agency staff members
Clinical and Leadership Responsibilities (40%): Conduct thorough reviews and signoffs of case notes, treatment plans, and clinical documentation prepared by the school; interns or staff who are not fully clinically licensed to ensure compliance with program and funding requirements within 7 business days upon receipts of the charts/notes/plans; Support the direct reports in doing the same for their teammates Ensure clinical documentation is completed by the treating staff members within 7 business days. Ensure that treatment plans are renewed at least every 180 days, ensuring they align with client progress and program objectives. Carry a caseload of 5 clients to model clinical best practices Develop and implement a system for tracking and responding to client escalations and service inquiries to ensure timely and appropriate resolutions. Facilitate triage for complex cases, ensuring clients receive the necessary care coordination or discharge planning. Take on complex cases to ensure continuity of care to clients and families and their complexity of needs are addressed and maintain timely clinical documentation. Troubleshoot systemic barriers to care to clients by doing analysis and planning, implementing and evaluating plans of actions. Develop, evaluate and revise the workflow protocol or policy protocol of the programs for achieving effective and efficient care to clients while meeting the Behavioral Health Clinic and all other applicable federal, state, municipal and city compliances Perform quarterly audits on the clinical documentation submitted by the clinicians and submit quarterly report to Director for findings and actionable and achievable plans. Work with corresponding staff members for medical necessity audits as requested by external or internal parties.
Administrative Responsibilities (30%): Support the operational oversight of the Brain Health and Behavioral Health programs, ensuring all programs meet performance benchmarks, funding requirements, and client impact goals Provide guidance to program staff, aligning program goals with the overall mission of CASL. Participate in leadership meetings and support Director of Clinical Services with strategic program planning and implementation Provide regular reports to Director of Clinical Services on the performance of the programs Supports Advancement on grant application and renewal for Brain Health and Behavioral Health Programs Supports and works with direct reports on grant management and meetings with funders Supports grant reporting and renewal in collaboration with Advancement on their private grant applications for Brain Health and Behavioral Health Programs Works with Director of Clinical Services on new grant applications Provide input to Director of Clinical Services on program structure, new service/program development. Support and hold, at minimum, quarterly meetings and workshops with individuals served and community stakeholders to obtain feedback. Support community workshops or partners’ meetings as assigned. Represent CASL to attend external meetings as assigned. Operate the Behavioral Health Clinic in a manner compliant with all applicable State and federal laws, regulations and adopted policies and procedures. Assist the Director of Clinical Services to prepare for the department to move to the next level of accreditation. Be responsible for own professional development, including participating in the supervisory process and using other educational opportunities, both within and outside of the agency. Be responsible for data management using Salesforce and/or Electronic Health Record System