Senior Manager of Automotive Maintenance and Damage

Avis Budget Group • Newark, NJ

1d • $100,000 - $120,000 • Onsite

About The Position

The Fleet Service Manager is responsible for the overall performance of the fleet services function, including servicing, vehicle damage repair, and in-fleeting/de-fleeting of rental vehicles to maximize fleet utilization and profitability for the City/District. Avis Budget Group is a team of 25,000 driven people, focused on moving the future of transportation forward with innovative, customer-focused solutions. The company fosters a performance-driven culture that encourages and supports employees through leadership, training, tools, and rewards, aiming to make a positive difference to colleagues, customers, and communities.

Requirements

• High School diploma required
• Minimum of 5 years management experience of employees in related field (rental car, automotive shop or service oriented field)
• Valid driver’s license
• Ability to work flexible schedules in a fast-paced environment that may include early morning, nights, or weekends, as determined by business needs
• Ability to lift 50 pounds and oversee multiple work areas
• This position requires regular, on-site presence and cannot be performed remotely
• Organizational and prioritization skills
• Financial acumen and forecasting skills
• Talent management and delegation
• Proven written and verbal communication skills
• Excellent investigation and problem solving skills
• Negotiation and vendor management skills

Nice To Haves

• 2-4 year college degree preferred (or equivalent in education, training or experience)

Responsibilities

• Develops, implements and communicates operating plans to maximize fleet utilization to business and company guidelines, directing and controlling the maintenance, repair and/or reconditioning of fleet vehicles, all activities relating to in-fleeting new and/or used vehicles into the rental fleet and de-fleeting vehicles to sale, auction and/or other alternative channels
• Manages performance of team members/employees against business plan by setting, communicating, monitoring and updating goals as needed for key performance indicators on a regular and consistent basis for service, damage, in-fleet and deletion, including, but not limited to, technician productivity, percent out of service, overdue idle cars, vendor cycle time, days to deletion and venue quality average grade
• Forecasts, budgets and manages key financial drivers including, but not limited to, S&W per day, warranty recovery, cost per estimate and cost per deletion
• Coordinates automotive damage appraisals/repairs and all activities related to repairs and maintenance including documentation and the ordering of parts, tools, and supplies
• Oversees, manages and maintains vendor relationships and workload assignment, ensuring established service levels and standards are met and that all vendor management policies and procedures are followed
• At bussing locations, oversees the repair and/or maintenance of all busses for the operation
• Partners with the respective Fleet owner, District/City Managers and/or External Partners to prioritize the workload according to business objectives
• Manages all areas of the employee lifecycle including hiring, on-onboarding, training, recognition and performance management of both managers and employees to enable a high performance culture
• supervises, develops, motivates, recognizes and evaluates the performance of manager and employee staff to enable a high performing culture
• Manages all facets of employee relations, including, but not limited to, implementing HR policies and practices in a consistent and fair manner, in accordance with Company policies and partnering with Human Resources Business Partners where appropriate
• Provides a safe work environment by ensuring all safety policies and practices are followed and maintained

Benefits

• Access to Medical, Dental, Vision, Life and Disability insurance
• Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages
• 401(k) Retirement Plan with company matched contributions
• Full training to learn the business and enhance professional skills
• Employee discounts, including discounted prices on the purchase of Avis/Budget cars
• Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care service and more
• Community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees