Senior Manager of Asset Protection Operations

PharmaCann-posted 4 months ago
Full-time • Manager
Chicago, IL
51-100 employees
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The Senior Manager of Asset Protection Operations (SMAPO) will be responsible for protecting the profitability of the company through detection, identification, investigation, and reduction of shrink and compliance exposures, throughout the entire vertical structure of PharmaCann. They will also be responsible for ensuring all of the company’s properties are safe and secure, by assisting the Director of Asset Protection with implementation and administration of policies and programs which include establishing and maintaining operational procedures, training requirements, internal controls, and the monitoring/reporting of processes in order to comply with all applicable local, state and federal laws, rules and regulations. This role will also be responsible for supervising all SOC Supervisors and SOC Associates within the SMAPO’s assigned area of responsibility.

  • Monitoring & reviewing of electronic surveillance (Access Control & CCTV) as well as security alarm systems (Intrusion/Fire).
  • Assist in coordination of physical security programs (alarms, CCTV, access control).
  • Develop partnerships & collaborates with 3rd party Contract Security Services, Federal, State and Local Law Enforcement agencies.
  • Assisting with the development of training for Emergency Preparedness and Response.
  • Support all functional areas of the business when needed, during critical emergencies.
  • Interview and hire all new SOC personnel within area of responsibility.
  • Provide onboarding and ongoing training to all SOC team members in area of responsibility.
  • Provides technical leadership and guidance to team members to ensure daily tasks, productivity level, and goals are met.
  • Assists with facilitating the objectives of the Security team.
  • Review and approve timecards every pay period for hourly team members.
  • Provide coaching and corrective measures to underperforming team members.
  • Performing Asset Protection related audits & making recommendations to corporate and field business partners.
  • Stay current with all laws, rules, and regulations as they pertain to Asset Protection and Security.
  • Develop and manage projects, including defining project scope, resources and achieving deliverables on time and within budget.
  • Assisting with the development of new SOPs and programs for the various departments within the company.
  • Ensure security operations center team members are maintaining secure physical access and effectively managing access control.
  • Delegate remote video monitoring of all PharmaCann retail, cultivation and corporate sites to operators.
  • Control budgets for Asset Protection Operations and monitor expenses.
  • Ensure security operators respond to alarms appropriately.
  • Utilize all available data & incident reporting tools to identify trends, hotspots, and other potential opportunities.
  • Conduct internal investigations and interviews relevant to inventory/cash variances, theft, fraud, and violations of policy.
  • Maintain thorough and accurate documentation of investigative findings.
  • Assist with the development of exception reporting that will help identify potential fraud and vulnerabilities.
  • Assist with identifying and responding to scam/social engineering attempts.
  • Partner with IT on developing new ways to protect against scam/social engineering attempts.
  • Lead with the development and rollout of a shrink program for the company.
  • Partner with on-site leadership and Human Resources to identify/resolve rule infractions or violations.
  • Projects a positive image of the organization to employees, customers, industry, and community.
  • Embodies the culture, values, and tenets of PharmaCann.
  • Minimum 21 years of age.
  • Pass a comprehensive multi-state background check, including criminal history & obtain/maintain state agent requirements.
  • Valid driver’s license and ability to successfully pass a Motor Vehicle Record background check.
  • Minimum of 3-5 years of experience in Asset Protection/Loss Prevention, with at least 1-2 years of investigations experience preferred.
  • Experience in using CCTV (experience with multiple CCTV configurations and vendors, is highly desired).
  • Analytical capabilities with a proven aptitude for learning new applications.
  • Ability and willingness to travel overnight for business purposes.
  • Proven ability to perform independently with minimal supervision.
  • Proficient knowledge of exception-based reporting, Microsoft Office (Excel, Word, PowerPoint, and Power BI).
  • The successful candidate must be comfortable working in a fast-paced, rapidly changing environment.
  • Demonstrated safety, security, risk management, and client service capabilities.
  • Ability to deliver clear, concise, accurate and effective communication (verbal and written) proactively.
  • Excellent problem-solving ability and ability to make sound and reasonable decisions.
  • High School degree or equivalent required.
  • 2-year college degree or related college coursework in criminal justice, risk management, or business is preferred.
  • Wicklander-Zulawski certification preferred.
  • Salary is up to $95,000.
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