Senior Manager Multi Specialty Clinics

Banner Medical Group • Fort Collins, CO

86d • $37 - $61

About The Position

Help change health care; help change the world. We want to change the lives of those in our care - and the people who choose to take on this challenge. If you're ready to change lives, we want to hear from you. The staff at Banner Health's Multispecialty Clinic, are committed to providing comprehensive care for patients and their family. Our goal is to build lasting relationships with patients and create personalized care plans with an emphasis on prevention and wellness. Our leadership offers a customer-focused team in a friendly work environment and career growth opportunities. While the work is serious, we still know how to have fun. As the Senior Manager of Physician Practice, you will have the opportunity to combine a passion for patient care with strong leadership and team-building skills. In this critical role, you will help drive a positive patient experience by overseeing both daily operations and the execution of short- and long-term strategic initiatives. You will lead a team of three Supervisors who support both clerical and clinical staff, as well as Physicians and Providers, across two locations—collectively managing a team of 68 direct reports. This role supports a range of specialties including OBGYN, Pediatrics, and General Surgery, along with rotating specialists in Cardiology, Gastroenterology, Pulmonology, Sleep Medicine, Infectious Disease, Urology, and the MD Anderson Cancer Center.

Requirements

• Bachelor's degree in healthcare administration, business, consumer, finance or related field.
• At least 2 years of experience in a related setting with accountability for meeting/exceeding key performance metrics.
• Ability to develop, implement, evaluate and adjust an operational vision for the clinics.
• High level of interpersonal skills to deal with operational and clinical staff.
• Exceptional collaboration, communication, decision making, organizational and interpersonal skills.
• Ability to manage multiple changing priorities in an effective and organized fashion.

Nice To Haves

• Additional experience or education within the field of business, consumer, finance, and administration.
• Experience working in a managed care environment or integrated delivery network.

Responsibilities

• Manage the day-to-day operations of a large or multi-site outpatient clinic, health center or a complex procedural practice.
• Ensure high quality patient care and customer service is delivered in the most financially efficient way.
• Work in a strong dyad or triad relationship with the physician practice lead(s) and/or clinical leadership.
• Collaborate with all Banner leaders in the market and the medical group to provide seamless and integrated service to patients.
• Partner with market manager to build and maintain community partnerships/relations.
• Support location, provider and/or specialty promotion in collaboration with Public Relations and Marketing.
• Monitor operations and workflow and revise operational procedures as necessary.
• Ensure the highest level of patient experience by monitoring data and coaching staff.
• Develop and implement solutions for Strategic Initiatives, Service Excellence, or Quality Measures.

Benefits

• Full-time position with salary exempt status.
• Flexible working hours similar to Monday-Friday 7am-5pm.
• Career growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree