Senior Manager, Money and Asset Movement - Jersey City

Fidelity Investments • Jersey City, NJ

264d • $71,000 - $120,000 • Hybrid

About The Position

As a Brokerage Operations Manager, you are instrumental in leading a team of 10-15 employees who provide responsive service to Fidelity Brokerage Company customers across multiple lines of business. You will collaborate with our management team to set the direction and strategy of the department, mentor and develop employees to achieve productivity and quality targets, deliver an outstanding customer service experience, staff for forecasted volumes and service levels, and supervise our clients' service experience. Our managers function as a liaison between business units, maintaining strong working relationships with key clients and business partners and provide effective coaching to attract and retain talent. The ability to influence others is especially important as they may interact with all levels of the organization and appropriate business partners. They establish relationships, leverage networks, encourage the development of a common vision; provide clear direction and priorities, and build effective teams. Leverage available resources to meet daily service targets, improve customer satisfaction, support projects in alignment with company direction and manage elevated risk / exposure items.

Requirements

• Bachelor's degree.
• Experience within the financial services industry, brokerage operations preferred.
• Series 7 required.
• Series 9/10 or 24, required within 12 months of hire.
• A passion for managing and leading people.
• A history of successfully managing/leading teams.
• The ability to understand operational gaps and blind spots.
• Confidence to make thoughtful and data-driven decisions.

Responsibilities

• Lead a team of 10-15 employees providing service to Fidelity Brokerage Company customers.
• Collaborate with management to set department direction and strategy.
• Mentor and develop employees to achieve productivity and quality targets.
• Deliver outstanding customer service experience.
• Staff for forecasted volumes and service levels.
• Supervise clients' service experience.
• Act as a liaison between business units and maintain strong relationships with clients and partners.
• Provide effective coaching to attract and retain talent.
• Make data-driven decisions on complex, escalated, or exception items.

Benefits

• Comprehensive health care coverage.
• Emotional well-being support.
• Market-leading retirement.
• Generous paid time off.
• Parental leave.
• Charitable giving employee match program.
• Educational assistance including student loan repayment and tuition reimbursement.
• Learning resources to develop your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: Bachelor's degree