Senior Manager Mixed Methods Research

Visa • San Francisco, CA

81d • $143,700 - $245,400

About The Position

The Product Experience Design & Digital (PxD+D) team serves as the Innovation arm of Visa Consulting and Analytics (VCA). We solve complex business problems through human-centered research, delivering powerful insights that transform customer experiences for Fortune 500 clients. We are looking for a research translator and problem-solver who can design choice-based studies, facilitate client workshops, and present strategic insights to C-suite executives. You'll thrive in ambiguous, fast-moving consulting engagements where perfect data may not exist, but smart recommendations still need to be made.

Requirements

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD
• Strong quantitative background, with experience in conjoint, MaxDiff, concept testing, and product optimization
• Client-facing experience in vendor sales, account management, or brand-side research leadership, Payments industry experience strongly preferred
• Demonstrated ability to work independently, manage multiple stakeholders, and deliver under pressure
• Excellent verbal and written communication skills, problem-solving skills, customer service, and interpersonal skills

Nice To Haves

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• 7+ years in market research or insights
• Undergraduate or Graduate degree in Marketing, Consumer Behavior, Sociology, Psychology, or other research-oriented discipline

Responsibilities

• Lead quantitative research including conjoint analysis, concept testing, product optimization, and segmentation studies that directly influence client strategy
• Translate complex methodologies into compelling business stories for non-researcher audiences
• Synthesize complex findings into compelling stories, making it easy for clients to act on data-driven recommendations
• Make strategic decisions with limited information by creatively scoping studies when timelines are tight and budgets are fixed
• Actively participate in innovation workshops using design thinking principles to uncover unmet customer needs
• Manage end-to-end project delivery from initial client scoping through final presentation, often juggling multiple concurrent engagements
• Help build the practice by establishing best-in-class tools, templates, and methodologies that scale across the team
• Build and maintain key relationships with internal partners, vendor networks, and client stakeholders to ensure seamless project delivery and repeat business

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees