Senior Manager, Mission Quality Assurance

RTX

7d•Onsite

About The Position

Joining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology. We are seeking a Senior Manager, Mission / Quality Assurance, to lead our Customer Quality team in support of the Ejection, Propulsion, & Simulation Training Solutions (EPS) portfolio. The scope of responsibility spans across strategic and tactical elements of Quality. You will lead a team of Quality professionals who are responsible for the quality role on our customer program teams and ensure compliance and execution to unique customer quality requirements. You will set direction and lead resources to ensure continuous quality improvement for a variety of performance and experiences levels. You will also establish the strategy and provide guidance across the portfolio with the implementation of plans and procedures that drive achievement of Quality goals, including improving Collins Quality performance as measured by the customer and reduction of customer escape events. As an employee at Collins Aerospace-Fairfield, Safety is an expectation. Employees are expected to work safely, follow all safety rules, requirements, procedures, and instructions always. You are expected to actively participate in the safety program and be mindful of your safety and the safety of others. You are expected to complete all the safety training in a timely manner.

Requirements

Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience
Must have the ability to obtain and maintain Alcohol, Tobacco, Firearms and Explosives (ATF) access.
Experience leading teams.
Experience in program management, quality management, operations management, or an engineering background.

Nice To Haves

Experience executing RTX ZERO, ZDP, CORE or LEAN practices
SAP experience or similar ERP
Experience in a manufacturing/aerospace environment
Experience in a customer-facing positions
Experience driving continuous improvement projects

Responsibilities

Coach and mentor team with skills development, strategy & critical decision-making processes.
Collaborate with direct reports, peers and leadership to develop a One Mission Systems culture of Quality within organization and within site.
Cross Functional Collaboration within Operations, Supply Chain, Manufacturing, Internal Site Quality, Supply Chain Quality, Engineering, and Program Management is essential for success
Lead your team in annual Goal Alignment process and setting Improvement Targets.
Ensures customer quality requirements are met and makes recommendations for quality improvement.
Ensure internal Customer Escape Management processes are being executed promptly and effectively.
Oversee effective and timely resolution of formal Customer Complaints and Corrective Action Requests (CARs).
Approve Quality Risk Assessments on implementation of Contract Quality Requirements.
Drive improved Customer Satisfaction and act as the Voice of the Customer (VoC) within Collins Aerospace.
Act as Quality role approver of Quality Plan during Program Lifecyle Gate Reviews.
Participate in Portfolio Operations Assessments and Business Offsites.
Oversee, facilitate, develop and manage plans, guidelines, policies, and processes, to ensure the achievement of quality targets.
Leads implementation of organization projects and processes to ensure overall quality is continuously improving through reactive and proactive Quality plans and initiatives.
Manage teams collecting and analyzing quality information from multiple sources to develop long-term quality strategy and programs.
Interface with customer counterparts to resolve issues, address customer concerns and create Quality improvement plans.

Benefits

Medical, dental, and vision insurance
Three weeks of vacation for newly hired employees
Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
Tuition reimbursement program
Student Loan Repayment Program
Life insurance and disability coverage
Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
Birth, adoption, parental leave benefits
Ovia Health, fertility, and family planning
Adoption Assistance
Autism Benefit
Employee Assistance Plan, including up to 10 free counseling sessions
Healthy You Incentives, wellness rewards program
Doctor on Demand, virtual doctor visits
Bright Horizons, child and elder care services
Teladoc Medical Experts, second opinion program