Senior Manager, Merchant Strategy & Operations

DoorDash USA • Chicago, IL

88d • $170,000 - $250,000

About The Position

We’re looking for a Senior Manager, Merchant Strategy & Operations, Merchant Onboarding to shape the vision and execution of DoorDash’s merchant onboarding experience. In this role, you’ll help merchants onboard seamlessly to the DoorDash marketplace and set them up for success. You’ll match deep customer empathy with analytical rigor to uncover insights, reduce friction, and design strategies to up-level the merchant onboarding experience. Success in this role requires strong cross-functional leadership and the ability to drive impact across product, engineering, sales, and operations.

Requirements

• 8+ years of experience in consulting, strategy, product management, product operations or related
• Direct people management experience
• Bias to action and agility – you move quickly and thrive in a fast-paced environment. No job is beneath you and you lead from the front.
• Proven ability to create clarity and focus in complex and ambiguous problem spaces, and you can articulate that vision to cross-functional partners.
• Ability to solve analytical problems quickly, and are experienced in SQL and/or Excel.
• You are an owner, meaning you take responsibility for outcomes, have experience being in the driver’s seat, and want to shape the vision and direction of the company.
• Exceptional communication skills, with the ability to translate complex ideas into clear, compelling narratives—written, verbal, and visual.
• Strong business acumen—assessing risks, opportunities, and trade-offs to support short-term needs and long-term goals.
• A bachelor's degree.

Responsibilities

• Develop and build the critical tools that our merchants need to run their businesses
• Strategize – From first principles, you’ll develop the optimal strategy for best serving our customers.
• Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes, informing the broader product and experience roadmap.
• Analyze. You’ll assess the operational and financial impacts of your decisions, and iterate based on data.
• Lead and collaborate. You’ll work with a cross-functional team, including marketing, design, product, engineering, analytics, sales, and operations to build this experience.

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree