Senior Manager Membership Operations and Data Quality

American Dental Association•Chicago, IL

1d•Hybrid

About The Position

Who We Are: It all starts with purpose. We are a purpose-driven nonprofit with a dynamic staff culture. With a meaningful purpose, motivated staff, and excellent benefits, working here will definitely have you smiling! The ADA’s headquarters is located just steps from Chicago’s Magnificent Mile and close to public transportation. With more than 400 colleagues, the ADA Staff are some of the most talented people in the Chicago, Washington D.C., and Maryland area. We were named a Top Workplace by the Chicago Tribune in 2019 and 2021! Come join our team! Job Responsibilities: The Senior Manager Membership Operations and Data Quality provides strategic and operational support for membership data strategy, quality, and operational excellence, with accountability for stabilizing, and continuously improving membership data across integrated systems. This role leads and develops a team of Data Managers, sets clear expectations for documentation, data-driven decision-making, and operational consistency, and ensures work is prioritized and resourced effectively. The position establishes and executes the Membership Data Strategy, delivers standardized dashboards and monitoring tools, and drives division-wide data quality initiatives. The role sets standards for data and reporting while advancing scalable processes and automation to improve efficiency and stability.

Requirements

Bachelor's Degree or experience in lieu of degree
8 years experience (or 12 years in lieu of a degree) with an AMS/CRM or relationship database system and end to end delivery project management.
At least 3 years of experience using analytical tools such as Excel (XLOOKUP, VLOOKUP, Pivot Tables, etc.)
Knowledge of customer mapping or customer journey life cycle and knowledge of data analysis and dashboards
Must have verbal communication, writing, collaboration, presentation, prioritization, strategic, and strong analytical skills
Be a self-starter, results-focused, process discipline, and comfort working in a complex and evolving operational environment
Proficiency in Microsoft365 or other Microsoft Office
Position may require before or after hours work

Nice To Haves

Experience working within a database and/or project management framework such as Agile or Scrum, using tools like Azure DevOps

Responsibilities

Provides strategic and operational support for membership data strategy, quality, and operational excellence
Accountability for stabilizing, and continuously improving membership data across integrated systems
Leads and develops a team of Data Managers
Sets clear expectations for documentation, data-driven decision-making, and operational consistency
Ensures work is prioritized and resourced effectively
Establishes and executes the Membership Data Strategy
Delivers standardized dashboards and monitoring tools
Drives division-wide data quality initiatives
Sets standards for data and reporting while advancing scalable processes and automation to improve efficiency and stability