Senior Manager, Medicare Sales

SF Health Plan • San Francisco, CA

37d • $150,000 - $170,000 • Hybrid

About The Position

Reporting to Sr. Director, Product and Growth, the Senior Manager, Medicare Sales will achieve member enrollment and retention goals. These goals are for SFHP's Dual-Special Needs Plan (D-SNP). The Senior Manager will achieve these goals by developing sales strategies for both internal and external sales channels, building relationships with external brokers and community-based organizations, and supporting product and network strategy development. You will partner with operational and clinical teammates to enable a seamless member experience and manage brokers relationships and vendors that support sales processes and tools. Please note that while SFHP supports a hybrid work environment, you are required to be onsite and in-office a minimum of 4 days per month. This is a hybrid position, based in our Downtown San Francisco office. Salary: $150,000 - $170,000 per year

Requirements

• High School Diploma/GED; bachelor's degree in business, Marketing, Public Health or other related areas
• A California state health insurance license required
• 2+ years of experience in Medicare sales, managed care, insurance or financial services industry
• 5+ years of leadership experience in a production or call center environment including managing teams to exceed team goals
• Develop strategic plans for implementation of Medicare sales

Nice To Haves

• Bilingual in Cantonese or Spanish preferred.

Responsibilities

• Coach and motivate sales agents to achieve or exceed sales targets.
• Manage the daily activities and overall performance of the team by reviewing and analyzing calls and production reports, assessing areas of opportunity, managing leads/work assignments and assuring agents provide positive consumer experiences.
• Analyze market trends and members' needs and share insights with internal partners.
• Develop strategies and work plans to meet compliance and audit requirements.
• Meet organizational enrollment benchmarks for product growth campaigns.
• Evaluate minimum performance and production standards.
• Adjust performance and production standards on a monthly, quarterly or annual basis to meet the department goals and objectives for all lines of business.
• Align sales incentives and commission structures with production and enrollment goals.
• Partner with others to build and maintain a collaborative culture within the organization to assess issues and develop solutions.
• Coordinate with other teams to monitor main sales KPI (enrollment, cancellations, rapid disenrollments, etc.) requirements.
• Monitor performance by representatives and channel to identify compliance and quality improvements and initiate corrective actions.
• Provide the sales perspective on projects related to product, vendor selection, systems, processes or inter-department initiatives.
• Develop staff by providing one-on-one coaching, constructive feedback, and leading team meetings.
• Deliver training and professional development for staff.
• Lead sales staff recruiting, selection and training
• Identify issues, training needs and develop and maintain processes within the department

Benefits

• Health Benefits
• Medical: You'll have a choice of medical plans, including options from Kaiser and Blue Shield of California, heavily subsidized by SFHP.
• Dental: You'll have a choice of a basic dental plan or an enhanced dental plan which includes orthodontic coverage.
• Vision: Employee vision care coverage is available through Vision Service Plan (VSP).
• Retirement Employer-matched CalPERS Pension and 401(a) plans, 457 Plan.
• Time off 23 days of Paid Time Off (PTO) and 13 paid holidays.
• Professional development: Opportunities for tuition reimbursement, professional license/membership.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED
• Number of Employees: 251-500 employees