Senior Manager, Medical Information, CardioMetabolic

Ionis•Carlsbad, CA

2d•$100,000 - $131,000•Hybrid

About The Position

The Senior Manager, Medical Information will report to the Associate Director, Medical Information and be an important component of the team at Ionis. This individual will provide integral support to the cross functional CardioMetabolic team by executing Medical Information activities in alignment with strategy and direction established by the Core Medical Team. This position is responsible for the provision of accurate, timely, and relevant medical information in response to inquiries from healthcare providers, healthcare organizations, patients, and caregivers for the CardioMetabolic Therapeutic Area. This position will also support congress booth activities, and other Medical Information initiatives. The candidate will have a clinical, scientific, and pharmaceutical industry background as well as understanding of Medical Information principles, guidelines, and industry standards. This role may be based either on-site or remotely with occasional work expected from our Carlsbad, CA or Boston, MA offices, as well as travel to support medical congresses.

Requirements

Clinical advanced degree (PharmD, PhD, NP, PA, MPH) with at least 3 years of progressive experience in the biopharmaceutical/pharmaceutical industry
1+ years of direct experience in Medical Information
Proven ability to work effectively in cross functional collaboration as an individual within matrixed teams (e.g., call centers, external agencies, and internal colleagues from various departments)
Exhibits knowledge of Medical Information work and processes, and the applicable industry guidance and regulations
Proficiency in medical writing and medical content creation; able to correctly understand, interpret, and accurately communicate scientific data
Excellent interpersonal, analytical, and communications skills with flawless attention to detail
Strong computer skills, with proficiency in various technology platforms such as Medical Information inquiry management systems, cloud-based content management systems (e.g., SharePoint, Veeva Vault), literature search engines (e.g., PubMed, RightFind) and the Microsoft Office Suite (e.g., Word, Excel, PowerPoint, etc.)
Demonstrated strong verbal, written, and presentation skills
Able to travel and attend conferences to represent Ionis Medical Information (~15% travel)

Responsibilities

Create, proactively update, and facilitate the review of Medical Information content (standard response letters, custom responses, and FAQs) in alignment with established Medical Information strategy, policies and standards.
Collaborate with call center staff to handle inquiries for the assigned Therapeutic Area, ensuring responses are timely, accurate, fair-balanced, evidence-based and in alignment with applicable guidelines, regulations, and company policies.
Manage call center inquiry escalations by conducting scientific assessments, developing appropriate responses, and coordinating review as appropriate.
Develop and maintain an in-depth understanding of product knowledge in the assigned Therapeutic Area, labeling, associated disease states, relevant scientific and medical literature, treatment guidelines, and competitive landscape.
Critically evaluate literature, interpret complex data, write effectively, and clearly communicate recommendations.
Provide Medical Information support at medical congresses including staffing the Medical Information Booth and supporting congress planning activities.
Provide support to the Associate Director for other critical Medical Information projects including tactical execution of initiatives, content development, and operational activities as needed.
Demonstrate strong independent judgment and ownership within defined scope, independently resolving routine and moderately complex issues; while escalating or consulting the Associate Director and Medical Information leadership for novel, sensitive, high-risk, precedent setting, or high-impact matters as appropriate.