Senior Manager, Media Village Housing & Workforce Housing Allocation

LA28•Los Angeles, CA

29d•$105,000 - $140,000

About The Position

The Senior Manager, Media Village and Workforce Housing Allocation is responsible for the full allocation, inventory control, and bed‑management framework across LA28’s Media Village and university‑based Workforce Housing programs. This role serves as the primary operational and systems lead for all housing assignments and is the central deputy responsible for the room/bed allocation systems supporting both housing environments. The position designs and governs allocation models, oversees system configuration and data structures, and ensures full synchronization between the Accommodations Management System (AMS), Workforce Housing PMS platforms, and Media Village housing systems. During Games‑time, this role directs real‑time allocation operations, system issue resolution, and occupancy reporting. Following the Olympic Games, the role supports reconciliation for all housing sites and assists with the transition to hotel‑based Paralympic housing. This role reports to the Director, Housing Operations.

Requirements

7+years of experience in largescale housing operations, university housing, media accommodations, or institutional property management.
Demonstrated experience in allocation modeling, PMS/AMS configuration, or enterprise housing systems.
Strong knowledge of property management workflows including reservations, inventory control, group bookings, and reporting.
Background working with technology teams on integrations, APIs, and multisystem data environments.
High analytical ability and strong attention to detail.
Experience developing and delivering training for system users.
Maintains strict accuracy of allocations and system data across all housing programs.
Builds strong working relationships with Media Village operators, university partners, and internal LA28 functions.
Operates decisively and clearly under pressure.
Demonstrates adaptability and disciplined operational execution.

Nice To Haves

Experience in major event housing operations or Olympic/Paralympic environments preferred.
Project management certification (PMP, PRINCE2, or equivalent) strongly preferred.
Technical coursework or certification in systems configuration, databases, or data integration preferred.
Familiarity with enterprise housing systems or media accommodation platforms is an advantage.

Responsibilities

Lead the development, implementation, and execution of the Media Village and Workforce Housing allocation models and maintain alignment between both frameworks.
Define allocation logic, prioritization rules, population criteria, and room assignment workflows across all housing programs.
Ensure readiness and allocation accuracy for Media Village residents and Workforce Housing populations.
Serve as the single point of accountability for bed inventory management, capacity balancing, room type optimization, and cross-site allocation control.
Lead post Games reconciliation for all Media Village and Workforce Housing sites, ensuring complete and accurate final occupancy and billing records.
Serve as the systems lead for Media Village housing platforms and the primary deputy for AMS and Workforce Housing PMS environments.
Configure all property inventories, room types, housing blocks, occupancy parameters, and business rules across all housing sites.
Manage system integrations connecting AMS, Workforce Housing PMS, and Media Village platforms, ensuring stable data flow, synchronized updates, and unified reporting.
Establish and maintain data governance standards, operational documentation, SOPs, and controls governing allocation accuracy and change management.
Partner with PEM, Workforce Planning, Accreditation, Arrivals & Departures, Transport, Media Operations, Broadcast, and other Functional Areas to align allocations with operational plans and Games time requirements.
Coordinate with Media Village operators and university housing partners to ensure configuration accuracy, occupancy reconciliation, and operational consistency.
Support the operational shift from university housing to hotel-based Paralympic accommodations after the Olympic Games.
Lead system training for LA28 staff, university partners, Media Village operators, and temporary workforce.
Conduct full-scale readiness exercises, simulations, and allocation drills.
Direct real-time allocation operations during Games time, including issue resolution, lastminute reallocations, and system troubleshooting.
Produce daily occupancy, allocation, and forecasting reports for leadership.