Senior Manager, Medallia Solution Engineer
This job is no longer available
There are still lots of open positions. Let's find the one that's right for you.
About The Position
At Pfizer, we are dedicated to making medicines and vaccines that change patients' lives, reaching over 780 million patients globally. Pfizer Digital is at the forefront of this mission, tasked with leading the digital transformation within the pharmaceutical industry. Our team, the Commercial Creation Center & CDI (C4), is responsible for building and maintaining the platforms and capabilities that enable Pfizer's Business Units to connect digitally with external customers and enhance internal collaboration. This encompasses all digital products, platforms, services, and experiences aimed at serving patients, healthcare professionals, payors, pharmacists, and clinical sites. We leverage advanced cloud-based technology solutions on a global scale to positively impact Pfizer's business performance. Within the C4 team, the Patient and Marketplace Corp. Affairs team is focused on delivering patient-facing digital companions and external marketplace solutions that enhance customer value and simplify specialty pharma services, ensuring patients can access Pfizer's breakthroughs. The Senior Manager, Medallia Solution Engineer, plays a pivotal role in this effort, responsible for designing, implementing, and supporting Medallia's customer experience management software solutions. This position requires a deep understanding of Medallia's products and strong technical skills to configure and customize the platform to meet client needs. As a Solutions Engineer, you will be tasked with developing innovative ideas and leading the design and implementation of complex technical solutions across various business units. This role serves as a crucial link between business requirements and technical capabilities, translating stakeholder needs into scalable solutions that utilize emerging technologies. You will be expected to ensure compliance with regulations and best practices while overseeing the implementation of digital solutions by development teams, ensuring adherence to defined technical architectures and design principles. Your expertise will guide the customization of the Medallia platform, including survey design, reporting, and analytics, while also providing technical guidance during implementation projects and conducting user training to ensure successful adoption of Medallia solutions.
