Senior Manager, Marketing Talent Strategy & Development

American Express•New York, NY

3d•Hybrid

About The Position

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day. The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. The US Consumer Marketing Enablement Team (MET) delivers omni-channel marketing campaigns as part of our broader US Consumer business objective to scale acquisition, increase customer engagement, and accelerate revenue momentum. The Sr. Manager of Marketing Talent Strategy and Development will report to the Director of US Consumer Marketing Enablement Operations and Strategy. This individual will be responsible for the recruiting, onboarding, engagement, and pipeline development of a large team comprised of agency contractors and full-time colleagues who implement marketing campaigns for the US Consumer Marketing organization. The role will create and lead a formal talent development program, plan and execute a cohesive onboarding curriculum, and partner closely with cross-functional teams like Prospect, Partner Customer Growth Marketing (PPCG), Loyalty Marketing, Strategy & Go-to-Market, Recruitment, Colleague Engagement Group, among others. A successful Sr Manager excels in building strong partnerships and is passionate about inclusion, diversity, and team development.

Requirements

Experience with and passion for cross-team leadership and establishing a team culture committed to personal development, team engagement and skill maturity
Project and team management expertise, balancing short and long-term needs to drive projects to completion across many teams, functions and levels
Impressive planning and organization with ability to lead highly interdependent, complex initiatives and keep various workstreams on track
Excellent collaborator with outstanding verbal and written skills to independently influence across and upwards
Bachelor's Degree Required

Nice To Haves

Experience with inclusive recruiting/hiring practices, organizational effectiveness, or onboarding curriculum development preferred.

Responsibilities

Hiring: Manage relationships with external staffing agencies supporting 75+ marketing contractors. Oversee budget, headcount reporting, interview and onboarding coordination, and end to end recruiting experience; Identify new strategies to streamline end to end hiring process.
Onboarding: Develop onboarding curriculum to acclimate new hires to Marketing Enablement at American Express, including targeted trainings, assets or communications which drive faster onboarding & campaign delivery across marketing channels.
Talent Development: Design and implement programs to improve skill-based competencies, performance reviews, employee engagement, and career growth management.

Benefits

Competitive base salaries
Bonus incentives
6%25 Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities