Senior Manager Marketing Operations - Aurora, IL

Sonova International•Aurora, CO

1d•$123,000 - $140,000•Hybrid

About The Position

The Sr. Manager, Marketing Operations is responsible for enabling disciplined execution of the U.S. marketing plan through strong financial management, process rigor, and operational coordination. This role serves as the operational backbone of the marketing organization—ensuring budgets are tracked, spend is controlled, campaigns are coordinated, and the organization operates with clarity and consistency. This role is critical to enabling marketing performance by ensuring the organization operates with financial discipline, executional clarity, and operational consistency at scale. This role is ideal for an operator who thrives in building structure, enabling teams, and bringing clarity to complex, fast-moving environments.

Requirements

6–10+ years in marketing operations, business operations, or similar role
Strong financial and process management skills
High attention to detail and organizational rigor
Experience managing budgets, vendors, and cross-functional workflows
Comfortable operating in a multi-channel, multi-location environment
Experience building or scaling operational processes in a growing or evolving organization

Responsibilities

Budget Management & Financial Governance Track and manage marketing spend across all channels against approved budgets
Maintain up-to-date visibility into spend pacing, commitments, and remaining budget
Partner with Finance on accruals, forecasting inputs, and variance reporting
Ensure financial discipline and compliance across the marketing organization
Vendor & Invoicing Management Own end-to-end invoicing process across agencies and vendors
Ensure invoices align to contracts, deliverables, and approved budgets
Maintain centralized tracking of vendor spend and commitments
Partner with Procurement/Finance on contract and payment processes
Program Operations & Fulfillment Oversee operational execution of key marketing programs, ensuring alignment between marketing initiatives and front-line impact
Ensure timelines, deliverables, and dependencies are tracked and delivered
Drive consistency and standardization across execution processes
Capacity & Demand Alignment Reporting Build and maintain operational visibility that connects marketing demand to clinic capacity
Provide visibility into over/under-demand by market, channel, and time period
Surface risks and constraints that may impact marketing performance or patient access
Marketing Calendar & Execution Coordination Own centralized integrated marketing calendar across all channels and teams
Ensure campaigns, promotions, and initiatives are visible and coordinated
Identify conflicts, gaps, or misalignment in execution timing
NPS & Customer Feedback Reporting Own collection, aggregation, and reporting of NPS and patient feedback
Ensure insights are consistently shared with marketing and operations stakeholders to enable improved patient outcomes