Chanel-posted 3 months ago
$87,500 - $135,000/Yr
Full-time • Senior
Hybrid • New York, NY
5,001-10,000 employees
Chemical Manufacturing

The Senior Manager, Market and Performance Insights plays a crucial role in strengthening Brand Equity, driving sustainable growth, and meeting US client expectations by shaping our understanding of the Fragrance and Beauty landscape. This role delivers actionable, data-driven insights on industry trends, competitor activity, distribution shifts, and consumer behaviors identifying both risks and opportunities. Working closely with external data providers and CHANEL cross-functional teams, the Senior Manager ensures insights inform strategic decisions and foster alignment across the division.

  • Serve as the daily point of contact for the U.S. Chanel Fragrance & Beauty relationship with market intelligence vendors-managing contracted tools, ad hoc data requests, license administration, training, and ongoing vendor collaboration.
  • Own the governance and maintenance of all competitive and market data sources, ensuring data is accurate, well-documented, accessible, and efficiently used across teams.
  • Develop, manage, and maintain robust, structured files and reporting dashboards to monitor Fragrance & Beauty market performance, including category, channel, and brand trends.
  • Conduct and synthesize external research, incorporating economic indicators, industry news, and shifts in consumer and client behavior to identify relevant trends.
  • Produce actionable insights and strategic implications for internal stakeholders, with a focus on distribution dynamics and client preferences.
  • Lead the monthly and quarterly publishing of key insights and performance takeaways, highlighting our business's position vs. the overall market.
  • Collaborate with Marketing, Media, Insights, Digital, and Global teams to connect insight to action across planning and execution.
  • Support the Strategy team and cross-functional partners in defining and aligning on measurable market KPIs tied to divisional strategic priorities.
  • Contribute to key planning processes by providing data, insights, and materials that frame the market landscape.
  • Deliver ad hoc market and competitive analyses in response to evolving business questions or leadership needs.
  • Contribute to long-term strategic distribution projects, providing insight and structure to inform account-level and channel-level strategies.
  • Strong understanding of data structures, governance, and automation; experience collaborating with IT or data engineering teams to improve data pipelines or reporting solutions.
  • Exceptional problem-solving skills, using deductive logic and multiple data sources to navigate ambiguity and answer complex business questions.
  • Track record of developing clear, visually polished presentations and reports for senior leadership; attention to detail and a passion for aesthetics in communication are essential.
  • Demonstrated ability to influence and engage cross-functional partners, including Marketing, Client Insights, Commercial, and Executive teams-both verbally and in writing.
  • Deep curiosity, adaptability, and a collaborative mindset; able to build internal networks to source knowledge and align on insights.
  • Highly self-motivated, organized, and results-driven, with excellent prioritization and time-management skills in a fast-paced environment.
  • A strong blend of analytical, strategic, and creative thinking, with a genuine interest in client behavior, product trends, distribution strategy, and the evolving beauty landscape, including digital and social media dynamics.
  • Prior experience in the Fragrance and Beauty industry or luxury retail is highly desirable.
  • Experience with BI tools (e.g., Power BI, Tableau) a plus.
  • Wellbeing resources include dedicated paid time off for wellbeing 2-week August Office Closure and a Wellbeing fund.
  • Family and care giving benefits (inclusive of parental leave, fertility support, MilkStork, and Care.com Membership).
  • Generous paid time off policies to include vacation, holiday, sick and volunteer days.
  • 401K and other incentives.
  • Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program.
  • Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.
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