Senior Manager, MAP Program - FT - N Charleston

Goodwill Industries of Upstate/Midlands South Carolina•North Charleston, SC

About The Position

The Program Manager provides end-to-end oversight of the Microenterprise Accelerator Program, guiding participants from onboarding through post-cohort follow-up, ensuring data integrity, delivering key events, supporting recruitment, and budgeting, and maintaining full programmatic and financial compliance. Program Management Delivers ACE (Amazing Customer Experience) to all internal and external customers. Acts as an ambassador of Palmetto Goodwill and our I-CARE (Integrity, Collaboration, Attitude, Respect, Excellence) values. Lead planning, implementation, and evaluation of all MAP cohorts across multiple regions. Develop annual program calendars, timelines, and milestone schedules for cohort activities. Manage participant onboarding, eligibility verification, communication, and engagement throughout the program. Provide individualized guidance and connect participants with coaching, resources, mentorship, and wraparound supports, including structured follow-up after program completion. Facilitate pitch preparation, including video pitch sessions, feedback on pitch development, and ensuring readiness for cohort pitch events. Deliver the Kauffman FastTrac curriculum to aspiring and early-stage entrepreneurs through in-person, virtual, or hybrid training sessions, guiding entrepreneurs in developing business concepts, validating markets, and building actionable business plans. Support participants in understanding core business topics such as marketing, financial management, operations, areas where laws, regulations, or formal agreements may apply, and growth strategies. Implements and supports innovation solutions to support program graduates as they scale their businesses, and promotes innovative solutions to other partners in the business development ecosystem Partner & Stakeholder Engagement Serve as the primary liaison to program partners, business coaches, funders, chambers, and local business networks. Build new partnerships to expand the entrepreneurial ecosystem and strengthen MAP’s regional footprint. Reporting & Compliance Track participant enrollment, attendance, assignment completion, business metrics, program outcomes, and long-term impacts, maintaining accurate documentation throughout the program Prepare comprehensive reports and deliver program updates to leadership and funders, utilizing data and stakeholder feedback to guide program enhancements and ensure quality standards. Support budget development and monitoring, ensuring responsible use of funds; manage purchasing requests, invoices, and vendor payments. Event Planning & Execution Plan and manage logistics for graduations, pitch events, and information sessions. Collaborate with Marketing & Engagement team to promote events and highlight participant achievements. Collaboration & Recruitment Develop and execute recruitment strategies to increase program visibility and attract entrepreneurs. Collaborate across departments to support seamless program operations and organizational alignment. Maintains safety standards and reports any exceptions to appropriate personnel. Performs other job-related duties as assigned.

Requirements

Enthusiasm for the mission of the organization.
Proven record of experience, high achievement, and success in the fields of program development, program implementation, program management, and programmatic and financial compliance.
Read and interpret complex documents, such as grant contracts, safety rules, program requirements, operating and maintenance instructions, procedure manuals, etc.
Research from various sources (including internet); gather and analyze data as it relates to program development, program implementation, program management, training requirements, compliance guidelines, etc.
Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Write reports and correspondence.
Perform basic mathematical calculations, including: addition; subtraction; multiplication; division in all units of measure, including whole numbers, common fractions, and decimals.
Multi-task effectively; set priorities; be able to adjust to frequent changes, delays, or unexpected events; be flexible and/or adaptable as work requirements change.
Meet deadlines; be self-directed and able to work autonomously/independently as needed.
Thrive in a dynamic, fast-moving environment.
Work effectively in a team-based environment; interact professionally with a highly diverse employee base on a regular and routine basis.
Multi-cultural sensitivity; ability to demonstrate a sensitivity and awareness of diversity in people and cultures.
Demonstrated leadership and management ability.
Strong time management skills, with focus on the ability to handle multiple project needs simultaneously.
Excellent written, verbal, and interpersonal communication skills.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
High attention to detail and accuracy.
Valid driver's license and automobile insurance acceptable to Goodwill's liability insurance carrier.
Frequent travel throughout Palmetto Goodwill’s 18-county service area

Responsibilities

Lead planning, implementation, and evaluation of all MAP cohorts across multiple regions.
Develop annual program calendars, timelines, and milestone schedules for cohort activities.
Manage participant onboarding, eligibility verification, communication, and engagement throughout the program.
Provide individualized guidance and connect participants with coaching, resources, mentorship, and wraparound supports, including structured follow-up after program completion.
Facilitate pitch preparation, including video pitch sessions, feedback on pitch development, and ensuring readiness for cohort pitch events.
Deliver the Kauffman FastTrac curriculum to aspiring and early-stage entrepreneurs through in-person, virtual, or hybrid training sessions, guiding entrepreneurs in developing business concepts, validating markets, and building actionable business plans.
Support participants in understanding core business topics such as marketing, financial management, operations, areas where laws, regulations, or formal agreements may apply, and growth strategies.
Implements and supports innovation solutions to support program graduates as they scale their businesses, and promotes innovative solutions to other partners in the business development ecosystem
Serve as the primary liaison to program partners, business coaches, funders, chambers, and local business networks.
Build new partnerships to expand the entrepreneurial ecosystem and strengthen MAP’s regional footprint.
Track participant enrollment, attendance, assignment completion, business metrics, program outcomes, and long-term impacts, maintaining accurate documentation throughout the program
Prepare comprehensive reports and deliver program updates to leadership and funders, utilizing data and stakeholder feedback to guide program enhancements and ensure quality standards.
Support budget development and monitoring, ensuring responsible use of funds; manage purchasing requests, invoices, and vendor payments.
Plan and manage logistics for graduations, pitch events, and information sessions.
Collaborate with Marketing & Engagement team to promote events and highlight participant achievements.
Develop and execute recruitment strategies to increase program visibility and attract entrepreneurs.
Collaborate across departments to support seamless program operations and organizational alignment.
Maintains safety standards and reports any exceptions to appropriate personnel.
Performs other job-related duties as assigned.