Senior Manager, Learning Global Capability Center Business Implementation Partner

Bristol Myers Squibb-posted 2 days ago
Full-time • Mid Level
Tampa, NJ
5,001-10,000 employees
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Working with Us Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams. Take your career farther than you thought possible. Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us . Bristol Myers Squibb is transitioning the Learning Global Capability Center (LGCC) from discovery into Phase‑1 implementation with Accenture, requiring a single accountable leader to orchestrate governance, communications, and cross‑functional delivery. The Senior Manager, LGCC Business Implementation Partner will (1) coordinate Quick Start projects across functions under tight timelines; (2) serve as the BMS counterpart for SOW execution, vendor onboarding, and system access; (3) lead design/configuration and enterprise change management for the Learn Ops (Cognota) platform; and (4) structure knowledge transfer and adoption enablement (recordings, playbooks, channels). Serves as the primary business implementation partner, subject matter expert (SME), and champion for both Enterprise Learning Services (ELS) and the Learning Global Capability Center (LGCC). This role is accountable for driving the successful implementation and operationalization of the LGCC across all BMS Learning Business Units, ensuring alignment with enterprise learning strategies, standards, and transformation goals. The Senior Manager acts as a bridge between ELS and the LGCC, translating business needs into scalable, innovative, and efficient learning solutions that leverage the full capabilities of the LGCC model.

  • Leads the implementation of learning and development solutions across multiple large markets or on a global level.
  • Evaluates the effectiveness of training programs through feedback mechanisms and performance metrics.
  • Collaborates and negotiates with existing and future learning solution vendors in alignment with the overall enterprise training strategy.
  • Utilizes business data to determine training needs and develops appropriate training solutions to positively impact the business.
  • Communicates and promotes learning opportunities to employees, encouraging participation and engagement in the learning process.
  • Stays up-to-date with industry trends and best practices in learning and development to bring innovative ideas and strategies to the organization.
  • 5+ years of professional work experience in training/learning & development
  • Knowledge and experience in Instructional Design and development methodologies and learning content creation is required
  • Ability to influence and serve as a trusted partner to business and matrix partners
  • Ability to think strategically and drive strategic planning across stakeholders
  • Demonstrated strong project management skills , including managing timelines, budgets, stakeholders, and deliverable development
  • Experience engaging with and driving technology-supported (i.e., IT) initiatives
  • Demonstrated ability to design, develop and support the implementation of enterprise, global processes and technologies
  • Ability to effectively communicate and interact with internal and external clients from all levels, and to facilitate discussions
  • Experience in designing, developing and delivering learning platforms and operational processes
  • Ability to set objectives, monitor and achieve for performance, and ensure high level of engagement and commitment
  • Demonstrates ability to work effectively in complex, fast paced environment with competing priorities.
  • Demonstrates ability to manage multiple, broad scope, complex learning initiatives using both internal and external resources
  • Customer service oriented
  • Excellent interpersonal skills with a proven ability to work and communicate effectively with all levels of non-technical users, managers, directors, and executive leadership in a creative, matrix organization
  • Passionate about their work and understands how it fits into the business operations
  • Able to translate business requirements into workable solutions and solve potentially complex problems
  • Superior attention to details, problem solver, strong organizational skills
  • Learning metrics and analytics (for example Kirkpatrick model) is preferred
  • Medical, pharmacy, dental and vision care.
  • Wellbeing support such as the BMS Living Life Better program and employee assistance programs (EAP).
  • Financial well-being resources and a 401(K).
  • Financial protection benefits such as short- and long-term disability, life insurance, supplemental health insurance, business travel protection and survivor support.
  • Work-life programs include paid national holidays and optional holidays, Global Shutdown Days between Christmas and New Year’s holiday, up to 120 hours of paid vacation, up to two (2) paid days to volunteer, sick time off, and summer hours flexibility.
  • Parental, caregiver, bereavement, and military leave.
  • Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources.
  • Other perks like tuition reimbursement and a recognition program.
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