Senior Manager, Kroll Settlement Administration

Kroll

71d • $90,000 - $115,000

About The Position

Senior Managers have client facing project management responsibilities, are required to be subject matter experts in the projects they oversee and will be engaged in a variety of roles. The primary role of the Senior Manager is to ensure that engagements assigned by the Director they report to within the organization are receiving the appropriate attention and direction from the Managers, Analysts and Coordinators they directly supervise, and that execution on project deliverables exceeds client expectations. Senior Managers are considered integral to the growth and prosperity of the organization and are responsible for identifying areas of opportunity and leading process improvement initiatives, working closely with management and executive management.

Requirements

• A Bachelor’s degree is required.
• A minimum of 5 years of experience in claims administration, account management, client services, paralegal and/or project management.
• Exceptional communication skills.
• Background in legal, banking or financial services/accounting or previous class action administration required.
• Excellent computer skills, including excel.
• Exceptional planning and organizational skills.
• Exceptional attention to detail.
• Strong analytical skills.
• Excellent interpersonal skills and the ability to handle pressure.
• Previous leadership experience with responsibility for basic supervisor duties.

Nice To Haves

• PMP certification or equivalent highly desirable.
• Paralegal experience or JD is also highly desirable.

Responsibilities

• Directly manages a team of Managers, Analysts, and/or Coordinators.
• Provides feedback on performance and support and training for development.
• Writes and delivers employee reviews.
• Motivates and enables the team by setting clear objectives and expectations.
• Acts as the hiring manager in building out teams as needed.
• Ensures that cases assigned to their team are appropriately handled.
• Provides support and guidance to clients and escalates matters to Directors and senior leadership.
• Engages directly with clients to define client needs.
• Responsible for direct supervision of project teams.
• Timely and accurately executes on project deliverables and key milestones.
• Oversees the terms of Settlement Agreement or other mandates/milestones.
• Sets billable hour goals and targets for utilization and quality for project team members.
• Reviews key reports to ensure controls are being accurately utilized.
• Works internally to meet the needs of the client while building internal relationships.
• Makes well-informed, independent, effective, and timely decisions.

Benefits

• Salary range for this role is $90,000- $115,000.
• Kroll is committed to creating an inclusive work environment.
• Equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees