Senior Manager, Knowledge Management

Angi • NY

100d • $100,000 - $125,000

About The Position

The Senior Manager, Knowledge Management will own and execute Angi’s knowledge management strategy, equipping users with answers in the moment of need. This leader will build scalable frameworks to empower writers across the organization to cohesively create knowledge that is accessible, useful, and unified across teams. This role is essential to delivering a seamless customer experience by ensuring consistent, accurate messaging across customer and employee channels. Success requires exceptional leadership and project management skills, agility, and a forward-looking approach to leveraging technology and partnerships to shape the future of knowledge at Angi.

Requirements

• 7+ years in knowledge management, documentation strategy, or related leadership roles in a tech or fast-paced environment.
• Proven success leading knowledge strategies and optimization initiatives.
• Strong balance of strategic vision and hands-on execution; equally comfortable setting direction and rolling up your sleeves to build.
• Excellent communication and collaboration skills; able to influence cross-functional partners and drive adoption.
• Passionate about user experience, self-service, and knowledge as a strategic business driver.
• Skilled at navigating ambiguity, rapid change, and setting organizations up for scale.
• Experience in Salesforce Knowledge Base strongly preferred.

Responsibilities

• Lead the strategy and implementation of a single source of truth for all internal and customer-facing knowledge, beginning with Sales and Care operational documentation.
• Manage and optimize Angi’s knowledge base platform to ensure accessibility, accuracy, consistency, and usefulness.
• Develop and enforce style guides, templates, taxonomy, and governance frameworks to standardize content creation and maintenance plans with writers across the business.
• Partner with cross-functional teams to identify content gaps, engage subject matter experts, and implement content update processes.
• Establish feedback loops and validation workflows to keep information accurate and up to date.
• Define and track knowledge metrics, leveraging data to drive continuous improvement.
• Build a knowledge ecosystem that enables future automation and tech-forward functionality.

Benefits

• The salary band for this position ranges from $100,000 - $125,000 commensurate with experience and performance.
• This position will be eligible for a competitive year end performance bonus & equity package.
• Full medical, dental, vision package to fit your needs.
• Flexible vacation policy; work hard and take time when you need it.
• Pet discount plans & retirement plan with company match (401K).
• The rare opportunity to work with sharp, motivated teammates solving some of the most unique challenges and changing the world.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 1,001-5,000 employees