Johnson & Johnson-posted about 1 year ago
$118,000 - $203,550/Yr
Full-time • Senior
Raritan, NJ
Chemical Manufacturing
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The Senior Manager - ITSM Processes at Johnson & Johnson is a leadership role focused on driving governance and process excellence in IT service management practices, including Incident, Problem, Change, and Service Request Management. This position is integral to the Service Management Office (SMO) and involves overseeing the ServiceNow platform and ensuring best practices are implemented across the organization. The role requires strategic direction, collaboration with cross-functional teams, and a commitment to continuous improvement in service delivery.
