Senior Manager, IT Training

Red River • Raleigh, NC

1d • Remote

About The Position

We are seeking a collaborative and empathetic Senior Manager to join the Red Hat IT Training organization. In this role, you will lead a remote, cross-functional team of IT professionals in delivering Red Hat's renowned global training and certification services. We’re seeking a people-first leader with a strong technical foundation who’s passionate about enabling teams, solving problems, and delivering thoughtful, scalable solutions. This is an opportunity to lead with purpose, to foster a culture of psychological safety and continuous learning, and to help shape systems that impact learners around the world.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred
• 5+ years of experience as a software engineer
• 5+ years of experience as a people manager of a software engineering team
• 5+ years of experience leading Agile teams, ideally with Jira implementation experience
• Experience in growing a team's operational maturity, promoting a blameless culture, and advocating for best practices in observability, automation, toil reduction, incident response, and root cause analysis
• A track record of managing IT operations, systems, or teams; experience in training or learner-facing platforms is a bonus
• Working knowledge of IT infrastructure, security standards, and modern software development practices
• Strong organizational skills with the ability to plan, prioritize, and adapt in a dynamic environment
• Excellent communication and interpersonal skills, with a commitment to building trust and alignment both among direct reports and across diverse teams

Nice To Haves

• Relevant technical certifications are a plus

Responsibilities

• Lead a distributed team of IT professionals, including Software Engineers and a Manager (and their team) for Training Platforms
• Provide coaching, mentorship, and regular performance feedback to help team members grow and thrive
• Collaborate closely with cross-functional stakeholders to shape roadmaps, plan releases, evaluate and leverage vendor partnerships, and negotiate vendor contracts
• Align project goals with team capacity, define clear requirements, and ensure healthy delivery practices
• Maintain open, proactive communication with stakeholders and senior leaders about business goals, progress, risks, and decision points
• Guide the technical direction of the team’s systems, emphasizing sustainable/automated practices, code quality, and customer experience
• Champion knowledge-sharing, documentation, and process improvement to support long-term success
• Oversee IT initiatives such as system upgrades, software implementations, and infrastructure enhancements
• Help define and uphold IT policies and procedures that promote secure, reliable systems
• Conduct regular audits and risk assessments to identify and address security vulnerabilities or issues with data privacy and/or system integrity
• Ensure compliance with relevant regulations and standards, such as GDPR and PII initiatives
• Stay engaged with new technologies and practices to keep our systems evolving in step with the industry

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Paid time off and holidays
• Paid parental leave plans for all new parents
• Leave benefits including disability, paid family medical leave, and paid military leave
• Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees