Senior Manager, IT Operations and Liaison Services

AVEO Oncology•Boston, MA

38d•Hybrid

About The Position

We are seeking a strategic and bilingual (Korean/English) Senior Manager, IT Operations and Liaison Services to support post integration IT operations. This individual will play a critical role in maintaining operational excellence, aligning IT standards across companies, and ensuring a high level of user satisfaction. This position is key to ensuring smooth communication, long-term collaboration, and the efficient management of IT services

Requirements

Working Proficiency in both Korean and English (written and verbal).
Demonstrated experience in: IT service delivery (support and user satisfaction) IT infrastructure (networks, cloud/hybrid systems, endpoint management). Cybersecurity practices and technologies.
Strong interpersonal, cross-cultural communication, and stakeholder engagement skills.
Ability to collaborate with empathy, communicate across cultural lines, and build trust with diverse stakeholders.
Strong problem solving skills and the ability to operate independently with sound judgment.
Passion for operational excellence, continuous improvement, and user centric service delivery.
3 years of hands-on Azure/Entra ID experience, Plus Exchange Online.
Required to work in the Seaport, Boston office minimum 3 days a week, (Tue-Thu) and additional days dictated by business needs.
5+ years of progressive IT experience.
Experience in a regulated industry (e.g., pharmaceutical, life sciences, or healthcare).
Able to transport, position, and install IT hardware and peripherals as required.

Nice To Haves

Preferred - bachelor's degree in Information Technology, Computer Science, or related field.
Familiarity with global IT integration projects and/or post-merger operations a plus.

Responsibilities

Serve as the IT liaison between for operational matters.
Monitor technology performance, support metrics, and escalate unresolved or systemic issues with IT leadership.
Act as an advocate for users, ensuring high-quality support and rapid resolution of service issues.
Identify and address user dissatisfaction trends introduced through the integration or new systems/processes.
Offer guidance and assistance to users on the use of various applications and hardware devices.
Collaborate with Managed Service Providers to troubleshoot and resolve complex technical issues.
Conduct user training sessions to enhance understanding of IT systems.
Communicate effectively with Korean speaking teams on technical, strategic, and operational topics.
Translate operational requirements, constraints, and regulatory needs into actionable insights for IT.
Facilitate ongoing collaboration and cultural understanding between global teams.
Provide regular updates to IT management on performance, risks, and areas requiring alignment.
Identify and propose opportunities for improvement in IT systems and processes.