Senior Manager, IT Infrastructure Delivery Management and Planning

APS•Phoenix, AZ

1d•Hybrid

About The Position

As the Senior Manager, IT Infrastructure Delivery Management and Planning, you will lead the teams that ensure APS’s critical technology infrastructure is reliable, secure, and ready to support Arizona’s energy future. In this role, you guide infrastructure delivery, data center services, service management, and operational compliance so our systems operate smoothly and safely. Your leadership helps APS meet regulatory expectations, strengthen operational resilience, and align technology investments with business priorities. You’ll collaborate across business and technology teams to support safe, reliable, and affordable energy for our customers. As a people-centered leader, you will develop talent, champion continuous improvement, and help APS live its Purpose of doing what is right for the people and prosperity of our state.

Requirements

Requires BS in Computer Science, Electrical Engineering or related degree
PLUS eight (8) years of progressively responsible, related experience in areas of assignment , or an equivalent combination of relative education and work experience.
AND fice (5) years previous supervisory experience and demonstrated effective leadership, project management, interpersonal and communications skills.
A proven IT operations leader experienced in managing enterprise infrastructure, service delivery, or technology operations in mission‑critical environments.
A strategic, systems-minded thinker who connects daily execution with long-term business goals, architecture, and compliance requirements.
A customer‑focused partner dedicated to delivering high-quality technology services that support APS employees and the communities we serve.
A people-centered leader who builds trust, empowers teams, and models collaborative, inclusive leadership.
A continuous improvement driver who learns from challenges, embraces innovation, and aligns work to APS’s clean energy and reliability goals.
A resilient, accountable decision-maker who navigates complexity, owns outcomes, and models the APS Promise to design for tomorrow, empower each other, and succeed together.

Nice To Haves

Demonstrated ability to apply advanced techniques and guide others in application.
Knowledge of production processing and support center activities preferred.
Knowledge of distributed and/or mainframe environments, network architecture, office product standards, applications, and web technology.

Responsibilities

Lead infrastructure delivery by directing intake, planning, and cross-team coordination to deliver secure, scalable solutions aligned with business needs.
Oversee data center operations to ensure capacity, lifecycle planning, performance, and reliability for high‑availability environments.
Strengthen service management practices so incidents, requests, and changes are handled consistently, transparently, and with customer focus.
Ensure operational compliance through readiness, regulatory alignment, continuity planning, and risk management.
Develop and support teams by coaching leaders, building capabilities, and ensuring clarity, collaboration, and resources for success.
Manage financials and performance using data-driven insights to optimize service quality, operational reliability, and cost-effectiveness.
Direct a major segment of IT activities to support planning, project management, portfolio management, application development and support, operating systems, middleware,enterprise engineering, construction, network operations and support, database administration, and security.
Provide leadership and direction for delivering IT support and services.Develop and retain a highly skilled IT team including leadership personnel and leadership back up.Create and sustain business/technical literacy and maintain clarity about values, visions, meaning and purpose.
Participate in the identification and evaluation of changes and trends in technology and practices.Implement integrated plans and systems, and ensure consistency with technical and business architecture while meeting tactical objectives.Support business justification and assessment of cost and impact of technological changes.
Oversee the development and implementation of budget and resources needed for cost effective operations.Ensure IT expenditures remain within approved budgets in support of business plans.Minimize short and long-term IT investment costs.
Direct efforts to meet client expectations and maintain appropriate service level targets.Resolve design/engineering/operational issues and recommend and implement viable alternatives and solutions.
Ensure architectural, business and regulatory requirements and standards are met.Ensure availability of application/operational systems and processes at a high level of performance and availability.
Manage the development of business plans and resources to ensure operations continuity and to ensure the integrity of corporate data, proprietary information and related intellectual property through information security and access management.
Oversee the management of contractor and vendor services and work relationships.
May direct the design, development, engineering and construction of information and communication systems and networks.Manage major projects, tests and evaluation programs.Ensure integration, implementation, and operation of new and existing systems and enhancements, physical infrastructure, networks and hardware for voice/data/computation or capacity.
May direct staff engaged in development and support of business applications, infrastructure operational systems, middleware, data services, and security for information and communication systems.May oversee the implementation and support of software infrastructure and systems.