Senior Manager, ISP Networks Design

BT Group•Iuka, IL

16h

About The Position

This role is accountable for the ISP network design, with responsibility across our Consumer and Business brands – EE, BT, Plusnet and Broadband One. It provides leadership to an immediate team of designers as well as a virtual platform team spanning Delivery, Operations and other stakeholders. In addition, it acts as Product Owner for key products within the ISP network. Together it develops, scales and operates BT Group’s broadband services to create a brilliant network experience for our customers.

Requirements

People management and leadership.
Proven ability to motivate, inspire and lead teams in a complex environment and through periods of change.
Expertise in design of IP and Broadband networks.
Understanding of drivers and measurement of customer experience; experience in driving improvement in customer experience.
Experience in managing agile product development.
Commercial savviness; budgeting, demand management, vendor management and negotiation.
Proven ability to build strong working relationships with stakeholders inside and outside the team at all levels of the organisation, including those with different priorities from your own.
Excellent communication skills and proven ability to influence others at all levels and functions within the business to agree solutions which maximise value for BT Group.
Ability to lead remote teams and collaborate with remote stakeholders in a highly effective manner.
Mandatory: experience of leading highly skilled engineering or software development teams.
Mandatory: experience of managing or overseeing the in-life operation of critical large-scale customer-facing networks.
Mandatory: experience of managing strategic vendor relationships and associated budgets.

Nice To Haves

Preferable: experience of designing complex service provider IP or transport networks.
Preferable: experience of agile product development.
Preferable: expertise in solution architecture.
Preferable: Roadmap setting or technology architecture experience.

Responsibilities

Shape ISP Networks Design Team’s strategy to enable the achievement of the ISP tribe goals.
Leadership of ISP Networks Design Team; developing skills and capabilities through inspiring communication, goal setting, mentoring, coaching, knowledge sharing and performance management to support business and personal objectives to create a high performance culture.
Develop close and effective relationships with customers, vendors, suppliers and colleagues at a senior level, and be able to confidently present information, facilitate negotiations, and provide thought leadership to them.
Drive transformation of the technology platform and operating model through the adoption of agile methodologies and automated capabilities.
Forecast supply and demand of resource requirements based on known and unknown business needs.
Drive development of complex network capabilities to create innovative broadband products.
Accountable for security and compliance of platforms and services within ISP Networks.

Benefits

15% on target bonus
Company car or £5,500 cash alternative
Private healthcare for self and family
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up.
25 days annual leave (not including bank holidays), increasing with service
Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
World-class training and development opportunities
Option to join BT Shares Saving schemes.
Discounted broadband, mobile and TV packages
Access to 100’s of retail discounts including the BT shop