Lead, Investigations and Compliance

StubHub • New York, NY

4h • Hybrid

About The Position

StubHub is on a mission to redefine the live event experience on a global scale, aiming to delight customers from ticket search to event entry and provide a safe, convenient platform for sellers. To protect its customers, employees, and marketplace globally, StubHub is seeking a Senior Manager, Investigations and Compliance. This senior, highly trusted operator role involves leading complex criminal investigations, internal misconduct matters, and regulated payments compliance with a high degree of autonomy and judgment. The role operates at the intersection of Legal, Trust and Safety, Payments, InfoSec, and Executive Leadership, serving as the primary escalation point for critical issues requiring decisive action and external engagement. This is an operational investigations role, not a policy or audit function, suited for someone experienced in real-world incidents within a scaled consumer marketplace or fintech environment, balancing speed, safety, and compliance without hindering business operations. The Investigations and Compliance function works alongside Legal, Trust and Safety, Payments, and InfoSec to ensure StubHub operates safely, compliantly, and resiliently as a global marketplace. Its mission is to effectively respond to serious incidents, mitigate enterprise risk, and translate investigative learnings into durable controls that protect the business, employees, and fans while enabling growth. The work is highly cross-functional, externally facing, and deeply embedded in critical company moments.

Requirements

• You have led complex criminal, fraud, and misconduct investigations in a consumer technology, marketplace, or fintech environment, operating with confidence in high ambiguity and high stakes situations.
• You have served as a primary point of contact for law enforcement and regulators, managing subpoenas, search warrants, records production, affidavits, and testimony, and developing criminal cases and referrals for prosecution.
• You bring hands-on experience owning or operating AML, KYC Enhanced Due Diligence, and sanctions programs tied to regulated payment flows, and have partnered closely with Legal, Trust and Safety, and Security teams to mitigate risk.
• You have demonstrated strong judgment, executive presence, and the ability to convert investigations into preventative controls rather than policy overhead.

Nice To Haves

• certifications such as CFE, CAMS, or Wicklander Zulawski strongly preferred

Responsibilities

• Own StubHub’s most critical investigations and compliance escalations end-to-end, serving as the primary escalation point for law enforcement engagement, internal employee misconduct, insider threat activity, and safety incidents involving employees and executives.
• Lead criminal investigations, manage subpoenas and search warrants in partnership with Legal, act as Custodian of Records, and represent StubHub with external law enforcement and industry partners.
• Oversee operational compliance programs across AML, KYC Enhanced Due Diligence, and OFAC sanctions to meet regulatory and third-party payment requirements.
• Partner cross functionally with Trust and Safety, Payments, InfoSec, and Executive Leadership to assess risk, respond decisively to incidents, and translate investigative findings into durable controls and prevention strategies that protect StubHub without introducing unnecessary friction to the business.
• Lead investigation and response efforts related to external legal threats, including pre-litigation matters, adversarial actors, organized fraud rings, and coordinated abuse targeting the platform, employees, or brand, in close partnership with Legal.
• Proactively identify and assess emerging legal and regulatory risk patterns, translating investigative insights into mitigation strategies that reduce the likelihood of litigation, enforcement action, or reputational harm.

Benefits

• Accelerated Growth Environment: An environment designed for swift skill and knowledge enhancement, where you have the autonomy to lead experiments and tests on a massive scale.
• Competitive base, equity, and upside that tracks with your impact.
• Unlimited Flex Time Off
• Comprehensive benefits package
• 401k
• Premium Health Insurance
• Premium Vision Insurance
• Premium Dental Insurance
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 251-500 employees