(USA) Senior Manager, Insights Consulting - Omni CX and Growth Analytics

Wal-Mart-posted about 1 month ago

$90,000 - $180,000/Yr

Full-time • Mid Level

Bentonville, AR

5,001-10,000 employees

General Merchandise Retailers

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What if you could work in an environment where your analytical skills and insights acumen could help to revolutionize the future of retailing and make life easier for millions of customers? This role lets you activate insights from data analytics and research to improve e-commerce customer experience and drive digital engagement. In this role, you'll be a key contributor to the end-to-end knowledge, analysis, and action-driving insights to influence executive leadership, drive a better customer experience and deeper engagement with our customers.

Drive ecommerce customer engagement by evaluating new potential innovations from the omni-fulfillment team.
Improve ecommerce customer experiences by assessing customer reaction to new features and initiatives.
Identify new opportunities and ways to drive online pickup and delivery customer growth by synthesizing data analysis and research
Operationalize CX metrics and insights that will improve customer experience for Walmart ecommerce. Communicate effectively to achieve support and influence cross-functional stakeholders.
Partner with e-commerce Product, Business and Operations stakeholders to translate challenging business problems into customer learning plans with clear objectives and appropriate methodologies (analytics & research) to drive business impact.
Communicate findings and insights effectively to stakeholders in a clear and impactful manner.
Analyze data using Hive SQL, Big query, and Google Cloud to generate insights and actions.

5+ years experience in both CX Insights and analytics, preferably with a related college and/or Advanced degree.
4+ years of experience with advanced SQL
Experience with primary research - both qualitative and quantitative methods
Strong exploratory data analysis skills and ability to make analytical, data driven recommendations.
Strong written, presentation and verbal communication.
Experience successfully navigating a highly matrixed organization while working closely with teams across segments of the company.
Curiosity and seek to understand business problems beyond the task or data
Thrive in ambiguity and have demonstrated ability to succeed in a fast-paced environment while managing multiple projects and tight deadlines.
Bachelor's degree in Business Administration or related field and 4 years' experience in marketing research, data analytics, consulting, or related field OR 6 years' experience in marketing research, data analytics, consulting, or related field.
Insight-Driven Problem Solving: Strong exploratory data analysis and market research skills with a proven ability to translate large, complex datasets into meaningful insights and actionable recommendations.
Exceptional Communication Skills: Ability to communicate complex technical topics clearly and concisely, both verbally and in writing, to cross-functional audiences and leadership.
Agility: Thrive in fast-paced environments with shifting priorities to deliver a point of view with available data while managing multiple projects and tight deadlines.
Leadership & Collaboration: Proven ability to inspire, motivate, and align teams across functions, balancing competing priorities while driving success.
Storytelling Ability: Leverage compelling data narratives to influence decision-making and drive business action.
Technical Acumen: Familiarity with tools such as SQL, Python, and modern analytics/AI technologies to support metric development and deep-dive analysis.

Customer Analytics in Retail Operations
Leading a cross-functional team
Supervisory
Masters: Business Administration

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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(USA) Senior Manager, Insights Consulting - Omni CX and Growth Analytics

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