Senior Manager, Inside Sales - PCA Skin & EltaMD

Colgate-Palmolive • Scottsdale, AZ

290d • $120,000 - $150,000

About The Position

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name! Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all. CP Skin Health Group is looking for a Senior Manager, Inside Sales to lead and execute the strategy and sales success of our inside sales group. This person will be responsible for managing sales activities and leading a team of sales professionals who will be dedicated to meeting or exceeding sales objectives and enhancing the stature of PCA Skin and EltaMD. This position is expected to work on a hybrid model out of our Scottsdale, AZ office.

Requirements

• 5+ years proven sales experience - ideally in an inside call center environment, or in field based selling within aesthetics/skincare
• 5+ years of hiring, training and coaching a sales team
• Documented sales success in a B2B of medical sales environment
• Demonstrated experience defining the structure of a sales organization and leading the team to achieve results
• Experience with systems that support tracking sales data and proven analytic skills
• Ability to integrate and apply complex figures, data and information into potential sales models
• Proficient in excel and additional analytical programs; must possess the ability to analyze a set of data efficiently

Nice To Haves

• Bachelor's degree or Esthetician License
• Experience working in skincare, dermatology, aesthetics
• Bilingual in Spanish
• Excellent communication skills, both oral and written; must be comfortable speaking in front of audiences and/or presenting to internal stakeholders

Responsibilities

• Lead the sales team with top-level support to provide continuous improvements to systems, strategies, and team development
• Manage the inside sales team with high-level support in regards to ROE, sales goals, strategy, coaching, approvals, employee retention
• Evaluate needs for individual teams, design and implement tools to increase visibility and productivity
• Coach and mentor Inside Sales Manager to provide professional development, align initiatives, training and provide support for respective teams
• Identify strategic initiatives within ISR/IAM teams to increase customer engagement/revenue - targeted call lists, promotions, etc.
• Analyze call statistics (wait time, dispositions, avg talk time, abandonment rate etc) and make continuous improvements as needed
• Monitor customer survey responses to ensure level of customer satisfaction
• Handle customer escalations, communicate acct closures when warranted and flag accounts for diversion and report to MAP team
• Conduct weekly Inside sales strategy meetings
• Design monthly/quarterly sales contests and team builders to motivate sales team
• Collaborate with finance and Pro Marketing team design, approve and communicate monthly/quarterly promotional offerings
• Attend monthly meetings with RM team/marketing/Education/Senior Director to align sales departments and overall strategy
• Collaborate with Marketing to create and execute launch promotions for all pro sales
• Work with Technical Support Specialist to escalate/prioritize Website issues
• Provide direction of new processes and system implementation that will increase efficiencies within the sales team for the benefit of the company
• Approve account re-assignments and monthly recuts
• Manage all P Card purchases, code and submit expense report monthly
• Interview candidates and coordinate onboarding for respective teams
• Partner with HR to determine headcount distribution, employee development opportunities
• Set monthly sales goals for ISR, IAM departments
• Review quarterly comp exceptions and roll up to Finance and HR for approval
• Check for accuracy and distribute quarterly sales compensation breakdown
• Approve PTO and manage timecards for respective teams

Benefits

• Salary Range $120,000.00 - $150,000.00 USD
• Comprehensive benefits package, including medical, dental, vision, basic life insurance, paid parental leave, disability coverage
• Participation in the 401(k) retirement plan with company matching contributions subject to eligibility requirements
• Minimum of 15 vacation/PTO days and 13 paid holidays
• Paid sick leave adjusted based on role and location in accordance with local laws

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Chemical Manufacturing
• Education Level: Bachelor's degree