Senior Manager - Inside Sales (OEM)

WESCO • Milwaukee, WI

408d

About The Position

The Senior Inside Sales Manager (OEM) is responsible for leading the Inside Sales Managers and collaborating with Customer Service Managers to provide strategic direction and accountability across the Inside Sales team. This role focuses on achieving sales and margin goals, driving performance through key performance indicators (KPIs), and fostering training and development opportunities within the team.

Requirements

• High School Degree or Equivalent required; Bachelor's Degree preferred
• 4 years required of previous inside sales management
• 2 years of training and developing a sales force
• Strong professional sales and consultative skills, ability to coach and mentor growing sales team
• Knowledge of principles and methods for showing, promoting and selling products or services, including marketing strategy and tactics, product demonstration, and sales techniques
• Knowledge of principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
• Knowledge of business and management principles, including resource allocation, leadership and coordination of people and resources
• Ability to establish and maintain cooperative working relationships
• Ability to function effectively in cross-functional work environment
• Strong written and verbal communication skills
• Strong analytical, math, and persuasion skills
• Strong understanding of customer and market dynamics and requirements
• Strong background and track record in managing creative sales initiatives
• 4 years inside sales management with preferred experience in distribution industry
• 6 years of creating new or significantly advancing sales channels is preferred
• Knowledge of wholesale distribution products and markets is preferred
• Ability to travel 25% - 50%

Responsibilities

• Lead ISMs and/or partner with CSMs to achieve branch sales and margin goals
• Drive and continuously improve Inside Sales KPIs to ensure customer satisfaction
• Work with ISMs and CSMs to balance workloads and headcount
• Plan headcount investment and training needed with feedback from ISMs and CSMs to proactively grow business
• Define processes to handle additional responsibilities assigned to sales
• Serve as coach and mentor to inside sales leadership
• Partner with Inside Sales Manager to determine monthly/annual sales and gross profit plans
• Serve as point of escalation to ensure customer issues are resolved in a timely manner
• Work closely with Director of Sales and VP of Sales to plan, lead, and execute corporate strategic initiatives
• Engage with Inside Sales Manager to develop and nurture internal working relationships and ensure alignment of key strategies and tactics (sales, margin, opex, recruiting, business KPIs, etc.)
• Spearhead large projects to implement best practices involving branch and potential component stocking programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: High school or GED