Senior Manager, Innovation & Design

Thyme Care•Nashville, TN

11h•$145,000 - $165,000

About The Position

Thyme Care is seeking a highly analytical, operationally grounded leader to serve as Senior Manager of Clinical Innovation & Design. This role owns the economic and operational performance of care delivery programs across their full lifecycle, from early concept and pilot through scaled execution and ongoing optimization. In this role, you will evaluate new and existing programs through a rigorous performance lens, integrating clinical outcomes, member experience, utilization and cost structure. You will partner closely with Clinical, Operations, and Finance leaders to actively monitor and understand the P&L drivers of our care delivery portfolio, identifying where performance is strong, where economics are under pressure, and which levers can be pulled to improve sustainability without compromising quality. In addition to contributing to program design and early-stage development, this role also ensures programs deliver measurable value. You will help shape decisions about where Thyme Care invests, which programs are ready to scale, how scaled programs should evolve, and when initiatives should be refined or retired. Positioned at the intersection of care delivery operations, design, and financial performance, this role helps shape how Thyme Care operates and continuously improves a sustainable care delivery model.

Requirements

6–8+ years of experience in healthcare innovation, clinical operations, business operations, consulting, or related fields.
Experience evaluating program performance, including outcomes, utilization, and cost.
Demonstrated ability to work cross-functionally with clinical, operational, and analytics partners.
Strong project management and organizational skills.
High data literacy and comfort working with dashboards, analyses, and performance metrics.
Excellent written and verbal communication skills.

Nice To Haves

MBA or other advanced degree with a focus on strategy, operations, finance, or healthcare management.
Background in management consulting, healthcare strategy, or internal business operations.
Experience in oncology, palliative care, or other complex care delivery settings.
Proficiency with SQL, Looker, or other analytics and business intelligence tools.
Experience working in value-based care or alternative payment models.

Responsibilities

Evaluate program performance: Define success metrics and monitor care delivery programs across clinical outcomes, member experience, utilization, and cost. Identify trends, variation, and opportunities for improvement.
Support ROI and sustainability assessments: Partner with Clinical, Operations, and Finance teams to evaluate the effectiveness and sustainability of new and existing programs. Help inform decisions about program refinement, continued investment, and scale.
Translate insights into action: Synthesize clinical, operational, and performance data into clear, actionable recommendations for leaders and frontline teams. Support implementation of changes that improve effectiveness and efficiency.
Partner on program design and evolution: Contribute to early program design to ensure initiatives are operationally feasible, measurable, and positioned for scale. Help evolve programs over time based on performance learnings.
Support operational optimization: Work with operations and clinical leaders to identify process, staffing, or workflow adjustments that improve program performance and consistency.
Drive cross-functional alignment: Collaborate closely with Clinical, Operations, Product, and Finance teams to align on goals, metrics, and execution plans.
Build repeatability and scale: Help translate successful programs into clear playbooks, metrics, and operating norms that support consistent delivery across teams.

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